Viola Hildebrandt
Grafton,ND
Summary
Dynamic operations supervisor with a proven track record at LSTC, excelling in performance monitoring and budget management. Skilled in staff supervision and task delegation, I achieved significant cost savings while enhancing team productivity. Committed to safety oversight and quality standards, I fostered a culture of excellence in food service operations.
Overview
36
36
years of professional experience
Work History
Nutrition Services Operations Surpervisor
LSTC
07.2019 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations, identifying areas for improvement and setting development goals accordingly.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
Cook II Supervisor
LSTC
07.2011 - 07.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Office Manager
Northland Plumbing and Heating Inc.
04.2005 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Cook I
LSTC
07.1995 - 07.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Head Housekeeper Shoemaker Unit
Halzedon Foundation
03.1989 - 03.1995
- Handled emergency situations calmly and efficiently while prioritizing patients safety at all times.
- Placed orders for housekeeping supplies and patients toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Held weekly meeting on sanitation and safety with patients.
- Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
Education
Grafton High School
Grafton, NDSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Inventory coordination
- Scheduling coordination
- Budgeting and cost control strategies
Timeline
Nutrition Services Operations Surpervisor
LSTC
07.2019 - Current
Cook II Supervisor
LSTC
07.2011 - 07.2019
Office Manager
Northland Plumbing and Heating Inc.
04.2005 - 04.2018
Cook I
LSTC
07.1995 - 07.2011
Head Housekeeper Shoemaker Unit
Halzedon Foundation
03.1989 - 03.1995
Grafton High School
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