Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esther Pierre

Deerfield Beach,FL

Summary

Dynamic Operations Manager with a proven track record at Thompson Nation Holding Group LLC, excelling in team leadership and performance monitoring. Enhanced customer satisfaction through effective communication and problem-solving. Skilled in developing staff and implementing policies, driving operational excellence and fostering strong client relationships.

Overview

17
17
years of professional experience

Work History

Operations Manager

Thompson Nation Holding Group LLC
10.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them..
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Account Manager

Priority Health Group LLC
02.2013 - 10.2019
  • Increased client satisfaction by building strong relationships and addressing their Health Plan needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Built relationships with customers and community to promote long term business growth.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized health plans for clients to help them achieve their personal health goals.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.

Pharmacy Manager

Aetna Inc
05.2008 - 12.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers concerning customer's pharmacy benefits and plan details.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Education

Associate of Arts - Business Management

Broward College
Coconut Creek, FL
12-2012

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Policies and procedures implementation
  • Performance monitoring
  • Staff development
  • Client relationships
  • Customer retention
  • Supervisory experience
  • Care plan development

Languages

Creole
Native or Bilingual

Timeline

Operations Manager

Thompson Nation Holding Group LLC
10.2019 - Current

Account Manager

Priority Health Group LLC
02.2013 - 10.2019

Pharmacy Manager

Aetna Inc
05.2008 - 12.2012

Associate of Arts - Business Management

Broward College

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