Esther Pierre-Paul
Palm Beach Gardens,USA
Summary
Shift lead Walgreens , Palm Beach Gardens, FL Pharmacy Technician Walgreens, Palm Beach Gardens, FL Customer service Walgreens, Palm Beach Gardens, FL
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Shift lead
Walgreens
Palm Beach Gardens, USA
12.2024 - Current
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Ensured compliance with all health codes and sanitation guidelines during food preparation.
- Provided guidance and support to shift workers regarding operational processes, safety protocols, and customer service standards.
Customer service
Walgreens
Palm Beach Gardens, USA
08.2020 - 12.2024
- My duty for this job is to always greet customers, make sure to ask if they found whatever they're looking for.
- Keep the customer happy ask them questions.
- And thank them for shopping at Lowe's.
- Always 100% have great skills.
- Always help a customer that needs help with something.
- Provided superior customer service at all times.
- Provided customer service regarding postal regulations and services.
- Resolved customer service issues in a professional manner.
- Greeted customers, provided customer service and answered questions.
- Established best practices for customer service initiatives.
- Provided customer service to shoppers in-store.
- Provided customer service throughout the photography session.
- Assisted other stylists in providing excellent customer service.
- Developed customer service strategies to improve customer relations.
Pharmacy Technician
Walgreens
Palm Beach Gardens, USA
08.2023 - 11.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Educated customers on medication use, side effects, and storage requirements.
- Verified prescription information and processed insurance claims efficiently.
- Trained new pharmacy technicians on operational procedures and best practices.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Part-time Cashier
Lowe's
Lake Park, USA
08.2020 - 08.2021
- Provided excellent customer service to internal and external stakeholders.
- Organized seating charts to ensure efficient customer service.
- Provided customer service support for all incoming inquiries.
- Processed customer orders efficiently while providing excellent customer service.
- Trained in customer service principles, able to provide excellent customer service when dealing with customers, colleagues or vendors.
- Managed daily operations while providing excellent customer service.
- Trained new employees in customer service protocol.
- Provided exceptional customer service, resulting in increased satisfaction ratings.
- Created customer service training system to streamline operations.
- Resolved customer service inquiries with exceptional customer service skills while maintaining high standards of quality assurance.
- Provided excellent customer service to clients and customers.
- Resolved customer service requests quickly and efficiently while providing excellent customer service.
- Assessed patron needs by providing helpful customer service.
- Processed customer transactions efficiently at the point of sale.
- Resolved customer concerns promptly to ensure satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Smoothie Maker/Cashier
Chop and toss
Palm Beach Gardens, USA
12.2019 - 08.2020
- I make smoothies, Juices, Fruit Salad, parfaits.
- Customers always like the way I make the greeting for them.
- Also we do customize smoothies for their liking.
- I always make sure they're good make sure they have a perfect day make sure if they need anything I will always be there to help.
- And Also do cashier in case I don't get busy or I have nothing to do I tend to take over the cashier.
- Maintained cleanliness and organization of the smoothie preparation area.
- Implemented safety protocols for food handling and equipment use.
- Educated customers on nutritional benefits of various smoothies offered.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
- Monitored inventory levels of ingredients and placed orders for replenishment when necessary.
Education
Associate of Arts -
Palm State College
Palm Beach Gardens, FL 08.2020 - 12.2025
High school or equivalent - Nursing
Palm Beach Gardens High School
Palm Beach Gardens, FL 05.2016 - 05/2020
Skills
- Customer Engagement
- Relationship Building
- Complaint Handling
- Social Media
- Team Collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
Languages
Creole, Intermediate
Timeline
Shift lead
Walgreens
12.2024 - Current
Pharmacy Technician
Walgreens
08.2023 - 11.2023
Part-time Cashier
Lowe's
08.2020 - 08.2021
Associate of Arts -
Palm State College
08.2020 - 12.2025
Customer service
Walgreens
08.2020 - 12.2024
Smoothie Maker/Cashier
Chop and toss
12.2019 - 08.2020
High school or equivalent - Nursing
Palm Beach Gardens High School
05.2016 - 05/2020