Esther Pérez
Shirley
Summary
When I was little, I always dream about to work in a hospital and help people who really need support an assistance and I’m really sure this is my opportunity to become someone who can really help the community and the persons.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Uncle Joe’s Restaurant
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Customer Service Cashier
Walmart
02.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
Associate Of Arts -
Suffolk County Community College
Selden, NYHigh School Diploma -
William Floyd High School
Mastic Beach, NY07.2022
Skills
- Client Support
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Project management
- Sales techniques
- Clear communication
- Safety procedures
- Fluent in Spanish writing and reading
Certification
- Basic life support certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Uncle Joe’s Restaurant
07.2024 - Current
Customer Service Cashier
Walmart
02.2023 - 06.2024
Associate Of Arts -
Suffolk County Community College
High School Diploma -
William Floyd High School
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