Esther Rodas
Palmdale,CA
Summary
Highly organized, energetic, results-oriented Administrative Assistant eager to bring strong administrative skills to a growing company in need of a top-level support. Excellent communication, and relationship building skills. Articulate, and friendly with a professional demeanor.
Overview
17
17
years of professional experience
Work History
Concierge
Belmont Village Senior Living
Burbank, CA
01.2023 - 08.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Explained security policies and procedures to guests and senior living facility staff to promote visitor confidence and safety.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Provided resort-level service to guests, residents, family members, vendors and service providers.
- Ensured prompt responses to guests’ inquiries and notified the appropriate party immediately of concerns.
Receptionist
Active Life Orthotics & Prosthetics
Glendale, CA
01.2016 - 11.2019
- Restocked supplies to maintain stock levels.
- Maintained confidentiality of information regarding patients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved patients problems and complaints.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Client Service Representative
Diagnostic Lab
Burbank
02.2010 - 11.2015
- Working at a Medical Lab Call Center, communicating with physicians, patients, payers, and other healthcare professionals in-taking and relaying concise information with exceptional oral and written, and listening skills
- Proficient in use of computers and keyboarding with the ability to navigate multiple software applications at once to provide superior customer service
- Working quickly and accurately within time constraints
- Accommodating rapidly changing needs of a growing organization
- Having exceptional attention to detail
- Solving and sharing complex, sensitive information with callers and internal personnel in an expedient professional manner
- Working with a team in a fast-paced environment, and multi-tasking frequently.
Receptionist
Jamison Law
West Los Angeles
06.2007 - 12.2009
- Screened telephone calls and forwarded them to the appropriate departments
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Helped distribute employee notices and mail around the office
- Managed office supplies, vendors, organization and upkeep
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
Education
Pasadena City College
Pasadena, CASkills
- Organizational skills
- Critical thinking
- Professional demeanor
- Meticulous attention to detail
- Quick learner
- Strong client relations
- Exceptional communication skills
- Efficient multi-tasker
Timeline
Concierge
Belmont Village Senior Living
01.2023 - 08.2024
Receptionist
Active Life Orthotics & Prosthetics
01.2016 - 11.2019
Client Service Representative
Diagnostic Lab
02.2010 - 11.2015
Receptionist
Jamison Law
06.2007 - 12.2009
Pasadena City College