Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Esther Romero

Las Vegas,NV

Summary

Dependable retail sales professional with experience in dynamic, high performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, Excellent time management and problem-solving skills. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help the team achieve company goals. Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management.

Overview

4
4
years of professional experience

Work History

Lead Pawnbroker

EZ Corp.
11.2023 - Current
  • Collaborated with law enforcement agencies to prevent fraudulent activities and recover stolen goods.
  • Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
  • Expanded client base through successful community outreach events showcasing unique offerings available at our pawnshop.
  • Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
  • Handled over 20 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.

Retail Sales Associate

Ross Stores,inc
11.2022 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed cash register after end of shift to balance and record accurate transactions
  • Delivered energetic responses to customers in stores and by telephone, going above and beyond

Sandwich Artist

Subway LLC
02.2021 - 07.2021
  • Greeted guests, promoted specials, and took orders.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Kept workplace clean and organized in line with restaurant policies.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

No Degree - Law

University of Nevada-Las Vegas
Las Vegas, NV
05-2027

Skills

  • Sales
  • Cashier balancing
  • Money handling
  • Teamwork and collaboration
  • POS system operation
  • Product merchandising
  • Time management
  • Cash register operation
  • Problem solving
  • Customer relationship building
  • Rapid and adaptive
  • Empathy and patience
  • Active listening
  • Friendliness
  • Accuracy
  • Ability to multitask

LANGUAGE

Proficient in English and Spanish

Timeline

Lead Pawnbroker

EZ Corp.
11.2023 - Current

Retail Sales Associate

Ross Stores,inc
11.2022 - 08.2023

Sandwich Artist

Subway LLC
02.2021 - 07.2021

No Degree - Law

University of Nevada-Las Vegas