Esther Soriano
Los Angeles,CA
Summary
Hardworking individual who's passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to thoroughly accomplish tasks with integrity and superlative results.
Overview
9
9
years of professional experience
Work History
Dispatcher
King Fleet Inc.
02.2022 - 09.2023
- Dispatch technician on California County
- Schedule call with customer, verify service have been completed
- Meeting customer needs, prioritize customer service
- Help team to meet their goals, progress and be resourceful.
Dispatcher
Active Appliances
05.2020 - 01.2021
- Dispatcher assist technician to locations for customers
- Call insurance to verify coverage for repairs for appliance
- Schedule customer for technician to assist with issue with appliance.
Child Care Provider
Matheus Child Care
01.2020 - 05.2020
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Assisted children in developing fine motor skills in preparation of preschool and kindergarten
- Encouraged positive behaviors, including patience with teachers and fellow kids.
HR Assistant
Rockstar Staffing
07.2019 - 01.2020
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol
- Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer representative
Iqor
04.2014 - 07.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Evaluated customer account information to assess current issues and determine potential solutions
- Worked with managers to develop service improvement initiatives.
Education
DENTAL ASSISTANT - Dental Assisting
Everest College - Alhambra
Alhambra, CAGED -
Franklin High School
Los Angeles, CASkills
- Dependable
- Works great in team effort or alone
- Organized
- Charismatic
- Fast learner
- Excellent customer service
Languages
Spanish
Full Professional
Timeline
Dispatcher
King Fleet Inc.
02.2022 - 09.2023
Dispatcher
Active Appliances
05.2020 - 01.2021
Child Care Provider
Matheus Child Care
01.2020 - 05.2020
HR Assistant
Rockstar Staffing
07.2019 - 01.2020
Customer representative
Iqor
04.2014 - 07.2019
DENTAL ASSISTANT - Dental Assisting
Everest College - Alhambra
GED -
Franklin High School
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