Esther Waller
East Lansing,MI
Summary
Reliable worker well-versed in assisting guests with appointments, food needs, and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
4
4
years of professional experience
Work History
Front Desk
Showroom Shine Auto Salon
04.2022 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Team Member
Campbells Market Basket
07.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
Fast Food Crew Member
Dunkin Donuts
05.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
Bachelor of Arts - Political Science
Michigan State University
East Lansing, MI04.2026
High School Diploma -
East Lansing High School
East Lansing 05.2022
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
Timeline
Front Desk
Showroom Shine Auto Salon
04.2022 - Current
Team Member
Campbells Market Basket
07.2021 - 03.2022
Fast Food Crew Member
Dunkin Donuts
05.2020 - 05.2021
Bachelor of Arts - Political Science
Michigan State University
High School Diploma -
East Lansing High School
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