Esther Willis
Flint,MI
Summary
- Customer service experience
- Great Communication and Listening Skills
- Demonstrate patience, empathy, and understanding.
- Personable, professional, honest, reliable, and hardworking
Overview
18
18
years of professional experience
Work History
Customer Experience Banker
Huntington Bank
08.2022 - 05.2023
- Provided excellent customer service to 75 - 100 banking customers daily effectively resolving customer issues
- Educated customers in understanding consumer deposit products
- Remained proactive with identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Referred 10-15 customers per week to other areas of the bank and educated them on products to deepen relationships and build a strong partnership
- Adhered to all operational, security, risk and regulatory policies and procedures
- Demonstrated acumen in sales, customer service, relationship management, banking, communication and presentation.
Special Education Student Aide
Kearsley Schools
09.2021 - 05.2022
- Assisted teachers in working with students and with behavior management
- Encouraged students in their educational tasks through individual attention, praise, encouragement, and support
- Responsible for accompanying student to classes, etc
- Responsible for maintaining confidentiality regarding special education students.
Assistant Teacher
Morgan's Early Learning Center
01.2016 - 11.2019
- Coordinated the after school and summer program for children 6 to 13 years old
- Assisted with summer program activities
- Maintained upkeep of the building
- Provided laundry services as needed
- Provided individualized care as needed.
Assistant Manager
Main Street Baking Co
04.2014 - 12.2015
- Supervised staff 2-3 staff and 10-15 daily call in orders for bakery
- Provided face-to-face customer service assisting with orders and transactions
- Handled POS, cash, and credit transactions
- Assumed responsibility of opening and closing the building
- Organized, prepared, baked, and served food to customers
- Maintained store cleanliness.
Co-Lead Younger Toddler
Morgan's Early Learning Center
01.2005 - 10.2013
- Greeted parents and children co-lead classroom of 8-12 students
- Discussed and resolved parental complaints and/or concerns
- Provided care for children aged 3 weeks to 13 years old
- Developed and implemented daily schedules in the classroom
- Created weekly lesson plans and project ideas for infants 3 weeks - 12 months and younger toddlers 12 months - 2 years old
- Prepared food for breakfast, mid-morning snack, and lunch daily.
Education
General Education Courses -
C.S. Mott Community College
04.2003
Skills
- Microsoft Office (Word, Excel, Publisher, Access, PowerPoint)
- Customer Service
- Cash Handling
- Creative Thinking
- Consumer Banking
- Developing customer relationships
- Self-motivated nature
- Money Handling
- Team Collaboration
Volunteer Experience
SIU Head Start, Marion, IL, Volunteer, 10/2013, 05/2014, Assisted children with the following: during meals, monitored children at bathroom breaks, read stories, art projects, and field trips.
Timeline
Customer Experience Banker
Huntington Bank
08.2022 - 05.2023
Special Education Student Aide
Kearsley Schools
09.2021 - 05.2022
Assistant Teacher
Morgan's Early Learning Center
01.2016 - 11.2019
Assistant Manager
Main Street Baking Co
04.2014 - 12.2015
Co-Lead Younger Toddler
Morgan's Early Learning Center
01.2005 - 10.2013
General Education Courses -
C.S. Mott Community College