Estrella Calix
Houston,TX
Summary
Dynamic Account Manager with a proven track record at Chris Collins Inc., achieving a 98% client retention rate. Expert in Salesforce CRM and relationship-building, I excel in delivering impactful presentations and driving account growth, consistently expanding client portfolios while ensuring long-term satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Account Manager
Chris Collins Inc.
2023 - Current
- Successfully sell consulting and SaaS services while maintaining the highest client retention rate in the department-98%.
- Cultivated and on-boarded new accounts monthly, with a strong focus on relationship-building and identifying opportunities to network, upsell and or address client concerns.
- Delivered ROI-driven presentations to Dealer Principals and executive boards via Zoom.
Territory Sales Manager
CA Legal Express
2013 - 2023
- Supported the CEO with a portfolio of over 5,000 client accounts.
- Drove efficiency by 23% through improved CRM input methods and automation processes.
- Delivered data-driven insights to proactively address account fluctuation and strengthen retention strategies holding CRR at 93%.
Executive Account Manager
Med-Legal Inc.
2004 - 2013
- Successfully developed a territory that served high-volume law firms across Los Angeles County.
- Consistently ranked #1 in company sales, generating $600,000 in monthly revenue during peak years.
- Maintained the highest customer retention and account expansion rates, while doubling the client base by averaging 2-4 new accounts per week.
- Responsibilities included on-site presentations, software installation, system networking, and client training to ensure seamless adoption and long-term satisfaction.
Education
Bachelor of Arts - Communications
California State University
NorthridgeSkills
- Microsoft Office suite
- Google Workspace
- Salesforce-CRM
- SaaS
- Slack
Certification
- Lean Six Sigma
Languages
Spanish
Timeline
Account Manager
Chris Collins Inc.
2023 - Current
Territory Sales Manager
CA Legal Express
2013 - 2023
Executive Account Manager
Med-Legal Inc.
2004 - 2013
Bachelor of Arts - Communications
California State University
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