Estrella Chavez
Denver,CO
Summary
Experienced and enthusiastic Leasing Specialist with track record of success across wide range. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to clients improving business performance. Hardworking and passionate job seeker with strong organizational skills eager to secure Assistant Property Manager position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Leasing Agent
MLP Management LLC
3501 Wadsworth Blvd Wheat Ridge, CO 80033
12.2023 - 08.2024
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
Leasing Agent
Sherman Associates
5850 Central Ave Westminster Co 80031
12.2021 - 12.2021
- Achieved being top leasing specialist during company wide challenge in the month of April, 2023.
- Managed property with over 200 apartments alone during staff shortage.
- Proficient knowledge in Fair Housing.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas and residential concerns to provide recommendations and solutions.
- Responded promptly to incoming sales leads and requests for maintenance needs through the resident portal.
- Processed debit and credit card and electronic check payments.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Logged call information and solutions provided into internal database.
- Kept files accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Assist oncoming staff in step by step training to drive motivation
Retail Associate
Walmart
7455 W Colfax Ave Lakewood, Co 80214
01.2021 - 12.2021
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases and locating items.
Retail Associate/Cashier
Dicks Sporting Goods
7313 W Alaska Dr Lakewood Co 80226
01.2020 - 12.2020
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided warranty information to customers purchasing covered items and services.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and device records.
Education
High School Diploma -
John F Kennedy High School
Denver, CO05.2021
Skills
- Fair Housing Regulations Knowledge
- Telephone and Email Etiquette
- Appointment Scheduling
- Property Showing
- Organized
- Ability to multitask
Accomplishments
- 3 years of sales experience
- Achieved training oncoming employees through effectively presenting step by step processes
- Achieved customer satisfaction through effectively listening to needs
Timeline
Leasing Agent
MLP Management LLC
12.2023 - 08.2024
Leasing Agent
Sherman Associates
12.2021 - 12.2021
Retail Associate
Walmart
01.2021 - 12.2021
Retail Associate/Cashier
Dicks Sporting Goods
01.2020 - 12.2020
High School Diploma -
John F Kennedy High School