Estrella Hernandez Martinez
Colonial Heights ,Virginia
Summary
Experienced Sales Associate at Walgreens with a proven track record of driving sales and enhancing customer experiences. Demonstrated proficiency in money handling and problem-solving, consistently excelling in the role. Collaborative team player with a knack for boosting overall efficiency and productivity. Committed to providing exceptional customer service, focused on delivering satisfaction and fostering customer loyalty resulting in high levels of customer satisfaction. Known for proactively implementing improvements in store operations and fostering meaningful customer engagement.
Overview
2
2
years of professional experience
Work History
Receptionist
Interspan Staffing Resources
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Sales Associate
Walgreens
01.2023 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Thomas Dale High School
Chester, VA05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Money Handling
- Telephone skills
- Data entry
- Organization skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Interspan Staffing Resources
09.2024 - Current
Sales Associate
Walgreens
01.2023 - 04.2023
Thomas Dale High School
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