Estrella Lopez
Highland,CA
Summary
Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgment to make a positive impact in company’s success.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Citiwear
Redlands, CA
07.2020 - 12.2023
- Responded to customer concerns, worked with manager to increase customer expectations.
- Key holder
- Rotated merchandise and displays to show off new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interacted well with customers to build connections and good relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist other employees and maintain excellent customer service.
- esponded quickly to customer service inquiries.
Retail Sales Associate
Kmart
Redlands, CA
01.2018 - 11.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Worked to meet special deadlines for credit card applications, special donations and promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma -
San Gorgonio High School
San Bernardino, CA06.2018
Associate Of Arts And Sciences - Child Development
Crafton Hills College
Yucaipa, CASkills
- Store Organization
- Stock management
- Time Management
- Sales expertise
- Sales Strategies
- Inventory counting
- Billing
- Store operations
- Customer Service Management
- Flexible Schedule
Languages
Spanish
Timeline
Assistant Store Manager
Citiwear
07.2020 - 12.2023
Retail Sales Associate
Kmart
01.2018 - 11.2018
Diploma -
San Gorgonio High School
Associate Of Arts And Sciences - Child Development
Crafton Hills College