Estrella Montalvo
Clermont,FL
Summary
Diligent Service Associate with 7 years of experience in the retail field. Friendly and reliable, offering unmatched customer service and workplace focus. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Food Delivery Driver
Uber Eats
07.2024 - Current
- Maintained completion rate of 93% for 7 months
- Maintained 4.90 rating for every 100 deliveries.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Shift Lead Manager
Burger King
02.2023 - 06.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Call Center Representative
Dial America
04.2022 - 01.2023
- Improved AHT, Increased productivity, Reduced wait times and assured customer satisfaction.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
East River High School
Orlando, FLSkills
- Problem-solving abilities
- Customer Service
- Active Listening
- Payment Processing
- Inbound phone calls
- Fast and efficient service worker
Timeline
Food Delivery Driver
Uber Eats
07.2024 - Current
Shift Lead Manager
Burger King
02.2023 - 06.2024
Call Center Representative
Dial America
04.2022 - 01.2023
High School Diploma -
East River High School
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