Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estrella Rodriguez

Marshalltown

Summary

Motivated and customer-focused professional with experience in high-performance sales, retail leadership, and customer service. Proven ability to exceed sales targets, train and mentor team members, and provide excellent customer experiences. Strong multitasking, organizational, and problem-solving skills, with a track record of taking on leadership responsibilities and seeking an opportunity to leverage communication, teamwork, and organizational skills in a dynamic workplace.

Overview

4
4
years of professional experience

Work History

Sales Associate

BeMobile Verizon
03.2024 - Current
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Sales Associate

Walmart
08.2022 - 03.2024
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Took on key leadership responsibilities in the apparel department, ensuring smooth daily operations.
  • Trained and guided new associates on store policies and best practices.
  • Managed inventory control, restocking, and visual merchandising.


Pizza Cook

Pizza Hut
07.2021 - 07.2022

Education

Associate of Arts - Humanities

Marshalltown Community College
Marshalltown, IA
05-2026

High School Diploma -

Marshalltown High School
Marshalltown, IA
05-2023

Skills

  • Customer relationship management
  • Listening skills
  • Sales expertise
  • Problem-solving and conflict resolution
  • Meeting and Exceeding sales targets
  • Training & Mentoring New Associates
  • Leading by Example in High-Pressure Situations
  • Conflict Resolution & Team Motivation
  • Multitasking & Adaptability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

BeMobile Verizon
03.2024 - Current

Retail Sales Associate

Walmart
08.2022 - 03.2024

Pizza Cook

Pizza Hut
07.2021 - 07.2022

Associate of Arts - Humanities

Marshalltown Community College

High School Diploma -

Marshalltown High School
Estrella Rodriguez