ESTRELLA VILLALOBOS
McAllen,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results, always willing to learn and work as a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Imports Specialist
JAS Forwarding-USA
09.2021 - Current
- Handled Ocean Imports operations with high volume of files, providing excellent customer service
- Took care of about 900 shipments in year all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Passionate about learning and committed to continual improvement
Customer Service Representative
Kuehne + Nagel
01.2017 - 09.2021
- Handled Ocean Import / Export shipments, taking care of them to provide excellent service to customers
- Delivered prompt service to prioritize customer needs.
- Exhibited professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of shipments and service changes
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Optimized customer support by establishing collaborative service environment
Education
Associate of Science - Biology
South Texas College
05.2018
Certified Nursing Assistant -
New Start School
McAllen, TX12.2019
Bachelor of Science - Exercise Science
The University of Texas Rio Grande
Edinburg, TX05.2021
Skills
- Complaint resolution
- Recordkeeping strengths
- Report preparation
- Administrative support
- Good listening skills
- Proactive
Additional Information
- CNA License #:
NA0061013602
- BLS eCard Code:
235415411509
Languages
Spanish
Native or Bilingual
English
Professional Working
Volunteering
- Mexican Red Cross : 2018 - 2021
Paramedic
Timeline
Imports Specialist
JAS Forwarding-USA
09.2021 - Current
Customer Service Representative
Kuehne + Nagel
01.2017 - 09.2021
Associate of Science - Biology
South Texas College
Certified Nursing Assistant -
New Start School
Bachelor of Science - Exercise Science
The University of Texas Rio Grande
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