Estrella Williams
Vallejo,CA
Summary
Care-focused Phlebotomist bringing 1-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Pacific Hospitality Group
12.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered and updated sensitive customer information during check-ins and room changes.
- Looked over pending check-ins and payment processes to complete closing procedures
Phlebotomist
LabCorp
05.2018 - 07.2018
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
GED -
Napa Valley College
Napa, CA08.2017
No Degree - Phlebotomy
Vallejo Regional Education Center
Vallejo, CA05.2017
Skills
- Specimen Transport
- Specimen Collection
- Clerical Support
- Social Perceptiveness
- Monitoring
- Active Listening
- Stress Management
- Quality Control
- Processing Specimens
- Answering Questions
- Medical Office Administration
- Creative Thinking
- Insurance Information Collection
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
Certification
- PT - Phlebotomy Technician
Hobbies
In my free time I like to spend them playing golf, playing guitar and piano, cooking, travel or just drive around the coast.
Timeline
Night Auditor
Pacific Hospitality Group
12.2021 - Current
Phlebotomist
LabCorp
05.2018 - 07.2018
GED -
Napa Valley College
No Degree - Phlebotomy
Vallejo Regional Education Center
- PT - Phlebotomy Technician
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