Estrella M Rodriguez Diaz
Freight Broker Agent/ Dispatcher
Fayetteville,NC
Summary
Results-driven truck driver with thorough experience, excelling in freight brokering, and transportation safety. Demonstrated exceptional customer service and attention to detail while ensuring timely deliveries across the nation. Proven ability to manage multiple tasks effectively, contributing to operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Truck Driver
APT Express
Raeford, NC
08.2024 - 04.2025
- Transported FedEx mail using commercial vehicles with single and double trailers, ensuring timely distribution to terminals throughout North Carolina.
Truck Driver
Brown Trucking
Fayetteville, NC
04.2023 - 08.2024
- Operated commercial motor vehicles across the East region, transporting diverse freight for various third-party clients.
OTR Truck Driver
Werner Enterprises
Fayetteville, NC
09.2022 - 01.2024
- Managed cross-country freight hauling operations, delivering goods to multiple receivers efficiently.
Customer Care Executive
Everise Humana Care Plus
Fayetteville, NC
02.2020 - 06.2022
- Delivered high-quality customer service from a remote setting. Performed accurate data entry to maintain up-to-date customer records and appointment schedules.
Retail Banker
FSNB
Fayetteville, NC
02.2018 - 07.2020
- Executed finance-related tasks, including overseeing deposits and withdrawals, and ensuring secure management of safes.
Administrative Assistant
IBHS
Fayetteville, NC
01.2017 - 11.2018
- Coordinated schedules and maintained accurate payroll data, streamlining administrative workflows and improving efficiency.
Education
Certificate - Freight Broker/Agent Training
North Carolina Central University
Durham, NC05-2025
CDL Class A - Commercial Motor Vehicle Lic.
Roadmaster Drivers School
Dunn, NC09-2022
Bachelor of Arts - Business Administration
Universidad Interamericana De Puerto Rico
Guaynabo PR05-2016
High School Diploma -
Colegio Santa Gema
Carolina PR05-2010
Skills
- Freight brokering
- Commercial vehicle operation
- Customer service
- Data management
- Team collaboration
- Time management
- Transportation safety
- DOT compliance
- Tractor-trailer driving specialist
- Verbal and written communication
- Courteous and polite demeanor
- Attention to detail
- Fluent bilingualism
- Simultaneous interpretation
- Client support
- Active listening
- Multitasking Abilities
- Organizational skills
- Problem-solving abilities
- Continuous improvement
Accomplishments
- Community Service Award 2009 CSG PR
- Community Service Award 2010 CSG PR
- Service Excellence Recognition 2017 IBHS NC
- Employee of the month March-July 2019 FSNB NC
- Safety Award 2023 Werner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Truck Driver
APT Express
08.2024 - 04.2025
Truck Driver
Brown Trucking
04.2023 - 08.2024
OTR Truck Driver
Werner Enterprises
09.2022 - 01.2024
Customer Care Executive
Everise Humana Care Plus
02.2020 - 06.2022
Retail Banker
FSNB
02.2018 - 07.2020
Administrative Assistant
IBHS
01.2017 - 11.2018
Certificate - Freight Broker/Agent Training
North Carolina Central University
CDL Class A - Commercial Motor Vehicle Lic.
Roadmaster Drivers School
Bachelor of Arts - Business Administration
Universidad Interamericana De Puerto Rico
High School Diploma -
Colegio Santa Gema
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