Estuardo Guzman
Uniondale,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
SUMMIT HEALTH / CITY MD
10.2021 - Current
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
Team Trainer
Wendy's
11.2020 - 07.2021
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Demonstrated new products, procedures and techniques to employees.
- Established and maintained quality control standards.
Education
High School Diploma -
Hempstead High School
Hempstead, NYSkills
- Billing Issue Resolution and Support
- Office Administration
- Medical History Documentation
- Medical Filing
- Microsoft Office
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
SUMMIT HEALTH / CITY MD
10.2021 - Current
Team Trainer
Wendy's
11.2020 - 07.2021
High School Diploma -
Hempstead High School
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