Summary
Overview
Work History
Education
Skills
Timeline
Generic

ETERNITY ARMENTEROS

Ansonia,CT

Summary

Empathetic and solution-oriented Human Resources aspirant with over 7 years of experience in operations, customer service, and teamwork. Proven ability to foster positive environments, resolve challenges, and manage communications effectively. Passionate about empowering individuals and aligning organizational goals with employee satisfaction.

Overview

8
8
years of professional experience

Work History

Operations Assistant

Ontrac
03.2020 - Current
  • Coordinate daily dispatch for 30+ drivers, optimizing routes for timely deliveries
  • Provide timely resolution to consumer and seller inquiries, complaints, and instructions via Salesforce
  • Lead operations assistant monitoring productivity through oversight
  • Facilitate communication with drivers and clients, ensuring swift issue resolution
  • Track delivery progress using EOS, maintaining accurate and up-to-date records
  • Compile reports on delivery efficiency, driver performance, and client feedback
  • Ensure adherence to safety standards and regulations, fostering a compliant environment
  • Maintain accurate dispatch records and performance metrics
  • Generate comprehensive reports on delivery status, driver efficiency, and customer feedback
  • Foster teamwork among drivers, dispatchers, and warehouse personnel
  • Implement strategies to improve cross-departmental coordination and workflow
  • Foster seamless communication between drivers, clients, and internal teams
  • Swiftly resolve issues, maintaining high service standards and client satisfaction

Team Member

Target
08.2018 - 07.2019
  • Assisted customers, enhancing shopping experience and satisfaction
  • Prepared and labeled shipments, ensuring accurate delivery
  • Streamlined order fulfillment with Zebra software, boosting productivity
  • Handled pallets and equipment, optimizing store operations
  • Met order targets during high-volume periods, maintaining quality
  • Fostered positive team dynamics during high-volume periods, ensuring seamless operations and maintaining quality standards in package handling

Hostess

J House
07.2018 - 07.2019
  • Greeted guests, ensuring efficient seating and optimal satisfaction
  • Managed Open Table reservations, enhancing seating efficiency
  • Assisted servers with table setup and prompt table service
  • Resolved guest issues through effective communication
  • Maintained hostess station cleanliness, adhering to safety protocols
  • Optimized guest seating process, reducing wait times and enhancing overall dining experience
  • Implemented an efficient reservation system, boosting table turnover

Babysitting

Child Care
06.2017 - 12.2018
  • Supervised two children ages six and eight, including one with ASD, ensuring safety and activity engagement
  • Implemented behavioral strategies, fostering improved behavior and communication skills
  • Managed medication and dietary needs, maintaining adherence to parental guidelines
  • Regularly updated parents on children's progress, facilitating open communication and trust
  • Developed and implemented engaging activities, resulting in notable improvements in children's social skills and cognitive abilities
  • Analyzed challenging behaviors, devised effective intervention strategies, and adapted approaches to achieve positive outcomes in high-stress situations

Education

Bachelor of Arts - Psychology

University of Connecticut
Stamford, CT
12.2022

Skills

  • Employee Relations: Conflict resolution, interpersonal skills, team building
  • Operations: Process optimization, performance monitoring, workflow coordination
  • Communication: Empathy, active listening, professional correspondence
  • Software Proficiency: Salesforce, EOS, Zebra technology
  • Languages: English (Highly Proficient), Spanish (Beginner)

Timeline

Operations Assistant

Ontrac
03.2020 - Current

Team Member

Target
08.2018 - 07.2019

Hostess

J House
07.2018 - 07.2019

Babysitting

Child Care
06.2017 - 12.2018

Bachelor of Arts - Psychology

University of Connecticut

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