Etez Rivera
Elizabeth,NJ
Summary
Bilingual Customer Service Representative with strong communication and problem-solving skills. Proven success in exceeding productivity and quality targets in high-volume environments. Skilled at cultivating lasting customer relationships.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Paralegal
Resource Edge LLC
Remote
01.2024 - 01.2026
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Assisted attorneys with reviewing and organizing witness reports.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Drafted legal documents, including pleadings and discovery requests, ensuring accuracy and adherence to deadlines.
- Managed case files and documentation, maintaining organized records for efficient retrieval and review.
- Assisted attorneys in trial preparation by coordinating exhibits and compiling evidence for presentation.
- Collaborated with clients to gather information and provide updates on case progress, enhancing client relations.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
eDiscovery Specialist
Watts Guerra LLP
Guaynabo, PR
04.2022 - 01.2024
- Responsible for managing the discovery process, calling clients which involves gathering and reviewing relevant legal documents and evidence for a case. As well as collaborate with legal teams to identify key information, ensure compliance with legal procedures, and organize materials for litigation.
COVID-19 Case Investigator
Florida Health Department Miami Dade County
Miami, FL
09.2020 - 02.2022
- Responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.
Collections Representative
iQor
Bethlehem, PA
04.2012 - 06.2015
- Handled 20-30 calls/hour, addressing inquiries, and resolving issues. Managed cash flow reporting, posting receipts, and analyzing chargebacks. Contacted clients for payment plans and restructuring discussions for past due accounts. Addressed high volume of inbound calls related to delinquent account reconciliation.
Lead Teller
Wells Fargo
Elizabeth, NJ, United States
11.2005 - 01.2011
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJSkills
- Bilingual
- Fast learner
- Communication skills
- Attention to detail
- Administrative experience
- Writing Skills
- Problem-solving
- Data entry
- Organizational skills
- Operations
- Cash handling
- Computer skills
Languages
English
Native or Bilingual
- Spanish
- Fluent
Native or Bilingual
Timeline
Paralegal
Resource Edge LLC
01.2024 - 01.2026
eDiscovery Specialist
Watts Guerra LLP
04.2022 - 01.2024
COVID-19 Case Investigator
Florida Health Department Miami Dade County
09.2020 - 02.2022
Collections Representative
iQor
04.2012 - 06.2015
Lead Teller
Wells Fargo
11.2005 - 01.2011
High School Diploma -
Elizabeth High School