Ethan Atkinson
Graduation Agent Shift Lead
Roy,UT
Summary
An aspiring software developer with a dynamic and proven track record at BYU Pathway Worldwide, excelling in problem-solving and clear communication. Successfully streamlined processes, enhancing team productivity and efficiency. Proficient in frontend web development languages and backend programming languages, I foster collaborative environments and bring critical thinking and problem solving to the table to achieve exceptional results.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Graduation Agent Shift Lead
BYU Pathway Worldwide
01.2025 - Current
- Created and led various trainings with agents.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Leveraged CRM software to track client interactions and identify opportunities to further assist students.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall department operations.
- Maintained a deep understanding of CRM Software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Helped management meet standards of service and quality in daily operations.
Full Time Missionary
The Church of Jesus Christ of Latter Day Saints
10.2022 - 09.2024
- Built relationships with local mission organizations for successful partnerships.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Fostered an inclusive atmosphere where individuals from different backgrounds could come together to form a united community.
- Collaborated with other missionaries to strategize, plan, and execute successful contacts throughout various regions across LA county.
- Implemented strategies for successful mission outreach to grow membership.
- Proselytized people and imparted knowledge of faith using strong public speaking and personal discussions.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Prepared and delivered mission-related presentations to church and community groups.
- Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
- Cultivated supportive network for individuals struggling with addiction, contributing to community health and well-being.
- Built strong relationships with local leaders, promoting collaborative community projects.
- Educated members of congregation on religious beliefs and practices.
Team Member
Arby's
08.2021 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Bachelor of Science - Software Development
BYU Pathway Worldwide
Online01-2027
Skills
Problem-solving
Positive attitude
Clear communication
Proficient in HTML, CSS, and JS
Proficient in backend languages such as Python and C#
Critical thinking
Problem-solving skills
Certification
Software Development, BYU Pathway Worldwide - Expected Award Date: TBD, 2026
Timeline
Graduation Agent Shift Lead
BYU Pathway Worldwide
01.2025 - Current
Full Time Missionary
The Church of Jesus Christ of Latter Day Saints
10.2022 - 09.2024
Team Member
Arby's
08.2021 - 06.2022
Bachelor of Science - Software Development
BYU Pathway Worldwide