Terrence Jackson
Houston,TX
Summary
Dynamic transportation professional with over 8 years of expertise in logistics and team management, specializing in optimizing daily operations for maximum efficiency. Successfully ensured timely departures at United Airlines while fostering effective communication and coordination across teams. Skilled in training staff and adept at resolving customer complaints, consistently delivering exceptional service and maintaining high operational standards. Committed to driving improvements and enhancing overall performance within the transportation sector.
Overview
12
12
years of professional experience
Work History
Agent/Shift Lead
IMS Global
Houston, TX
12.2024 - Current
- Direct passengers to the appropriate taxi/ limo service.
- Ensure that a sufficient number of taxicabs are available for the traveling passengers, dispatch taxicabs to various loading points at terminal.
- Communicate with drivers, co-workers, and supervisors to address any concerns.
- Write factual reports regarding items that deviate from normal operations
Valet/ Concierge Manager
Hotel Zaza
Houston, TX
06.2021 - 12.2024
- Manage a team of 30 valets, overseeing the parking of approximately 1,000 cars daily and ensuring operational efficiency.
- Train new valet staff for deployment across various company locations, maintaining consistency in service quality.
- Investigate and resolve customer complaints promptly, enhancing guest satisfaction and maintaining professional communication standards.
Transportation/ Caterer
United Airlines
Houston, TX
09.2018 - 05.2021
- Managed daily operations by delegating tasks, organizing aircraft requirements, and verifying order completion.
- Assisted and managed the loading and unloading of food and beverages, ensuring efficiency and accuracy.
- Ensured timely departures through effective and efficient restocking, maintaining clear communication.
Assistant Store Manager
Walmart
Brenham, TX
11.2013 - 05.2014
- Managed daily scheduling and organization for store associates, ensuring efficient operations and alignment with company guidelines.
- Assisted in driving sales through effective merchandise presentation, accurate signage, and maintaining optimal inventory levels.
Education
Associate of Science - Criminology
Houston Community College
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Service support
- Performer promotion
Timeline
Agent/Shift Lead
IMS Global
12.2024 - Current
Valet/ Concierge Manager
Hotel Zaza
06.2021 - 12.2024
Transportation/ Caterer
United Airlines
09.2018 - 05.2021
Assistant Store Manager
Walmart
11.2013 - 05.2014
Associate of Science - Criminology
Houston Community College