Ethan Belken
Platteville,WI
Summary
As a reliable Member Service Representative, I excelled at Heartland Credit Union by enhancing member satisfaction and building strong relationships. My experience at Hibbett Sports further developed my staff leadership and social media management abilities, showcasing my ability to resolve issues promptly and improve operational standards.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Heartland Credit Union
Platteville, WI
03.2024 - Current
- Performed cash-handling duties for members' accounts, such as deposits and withdrawals.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Increased member satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Guided members on how to best use the services offered.
Manager in Training
Hibbett Sports
Plattevile, WI
06.2022 - 03.2024
- Provided support in managing social media accounts and content marketing efforts.
- Resolved conflicts between employees or customers promptly while maintaining professionalism.
- Worked closely with customers to understand needs and resolve diverse issues.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain an understanding of organizational expectations and management techniques.
Education
Associate in Business Management - Business Management
Southwest Wisconsin Technical College
Fennimore, WI05-2024
BBA - Marketing
University of Wisconsin, Platteville
Platteville, WISkills
- Member Education
- Relationship Building
- Staff Leadership
- Social Media Management
- Content Creation
- Content Scheduling
References
References available upon request.
Timeline
Member Service Representative
Heartland Credit Union
03.2024 - Current
Manager in Training
Hibbett Sports
06.2022 - 03.2024
Associate in Business Management - Business Management
Southwest Wisconsin Technical College
BBA - Marketing
University of Wisconsin, Platteville
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