Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Ethan Bernier

System Administrator
Austin,TX

Summary

Driven Systems Administrator with 8 years of experience in providing customer support, managing trouble tickets, and maintaining systems and servers. Expertise in troubleshooting business application issues and delivering solutions across diverse organizations. Strong communicator with a collaborative approach, committed to providing top-tier service and technical support.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Assistant Computer Systems Administrator

Federal Public Defenders of the Western District of Texas
Austin, TX
11.2023 - Current
  • Provide comprehensive desktop support for end users across three offices (two in Austin and one in Waco, TX), resolving hardware, software, and network issues
  • Create user accounts and onboard new employees, ensuring seamless integration into office environments
  • Image end-user machines with Windows 11 and install baseline programs using Acronis software, enhancing system efficiency and user experience
  • Manage IT inventory intake and maintain over $300,000 worth of equipment
  • Operate and maintain conference room systems, facilitate effective communications for attorneys, legal assistants, interpreters, investigators, and social workers via VTC and audio calls
  • Ensure uptime for critical meetings and presentations
  • Perform network support tasks for WAN, LAN, and Remote Dial-In clients, running Microsoft Windows 11, ensuring reliable connectivity and performance
  • Maintain and update Domain Controllers and file storage systems, optimizing data management and security for the offices
  • Manage IT related purchasing with an assigned government procurement card, ensuring cost-effective and timely acquisition of necessary technology
  • Install, configure, and maintain computer systems and servers to ensure users meet the organization's needs
  • Regularly monitor system performances, troubleshoot any issues, and perform routine maintenance tasks to ensure optimal performance
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Managed development of system protocols to deliver complete and persistent data set.

Assistant Computer Systems Administrator

Federal Public Defenders of New Mexico
Las Cruces, NM
04.2022 - 11.2023
  • Provide comprehensive support to end users for hardware, software,and network issues
  • Image end user machines with Windows 11 and install baseline programs for daily use
  • Facilitate the intake and management of IT related inventory, maintaining over $500,000 worth of switches, routers, and multimedia equipment
  • Perform network support tasks for WAN, LAN, and Remote Dial-In clients operating on Microsoft Windows 11
  • Active Directory administration, in a Windows Server 2022 environment
  • Performed scheduled backups and updates to enhance end user experience
  • Provided additional support for any IT related issues at secondary office, when requested
  • Ensure that video teleconferencing (VTC) and audio call equipment are functioning correctly
  • This includes regular checks, troubleshooting, and repairs to maintain seamless communication for legal and social work professionals
  • Performed software installations and upgrades to Windows operating systems.
  • Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution.

Systems Administrator/ IT Helpdesk

United States Army
Fort Bliss, TX
08.2018 - 04.2022
  • Delivered comprehensive support to end users, effectively troubleshooting and resolving hardware, software, and network issues to ensure seamless operational functionality
  • Executed the imaging of end-user machines utilizing the 1st Signal Brigade baseline image via PXE deployment
  • Managed user account documentation and certifications through the Army Training & Certification Tracking system, maintaining accurate records and facilitating compliance with the Army standards
  • Provide expert support in the Microsoft Office Suite
  • Key role in ensuring interoperability and effective communication with other units and organizations
  • Collaborated with cross-functional teams to implement workflow using SharePoint tools
  • Applied patches, updates, and configurations to prevent vulnerabilities and unauthorized access to sensitive data
  • Facilitated communication of user issues or lengthy ticket times to management to remedy situation.

Systems Administrator/ IT Helpdesk

United States Army
Camp Humpreys, AP
04.2017 - 08.2018
  • Managed over 100 end users accounts for the 106th Medical Detachment, ensuring seamless access and account functionality
  • Delivered comprehensive technical support to over troubleshooting desktop, printer, and network issues
  • Provided expert end-user support in the Microsoft Office Suite
  • Served as the unit's subject matter expert for Video Teleconferencing (VTC) systems, facilitating communication across multiple teams throughout the Korean peninsula
  • Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks
  • Managed and resolved end-user technical issues using the Remedy ticketing system, ensuring timely and effective solutions while maintaining high levels of customer satisfaction
  • Effectively communicated with end users to identify, troubleshoot, and resolve technical issues, ensuring a clear understanding of solutions and maintaining high user satisfaction

Education

CompTIA Security+ - SY0-701

New Horizons
Las Cruces, NM
09.2023 - 09.2023

CompTIA Network+ - 007 Course

Gooding Instructional Facility
Fort Bliss, TX
02.2019 - 02.2019

Advanced Individual Training - Information Technology Specialist

US Army Signal School
Fort Gordon, GA
05.2016 - 04.2017

High School Diploma -

Stuarts Draft High School
Stuarts Draft, VA
05.2012 - 06.2016

CompTIA A+ - 801-802 Course

Valley Vocational Technical School
Fishersville, VA
09.2014 - 06.2015

Skills

Proficient in Windows, Android, iOS operating systems

Microsoft Office Suite

Hardware deployment

Inventory management

Active Directory

Remote desktop services

Software installation

Patch management

Network administration

User account management

Backup and Recovery

Problem-solving

Attention to detail

Time management

Effective communication

Adaptability and flexibility

Team collaboration

Certification

CompTIA Network+

Accomplishments

  • Successfully completed inventory of three offices within the first 3 months of employment. Federal Public Defenders of the Western District of Texas
  • Executed full cyclical replacement for two of three offices. Federal Public Defenders of the Western District of Texas
  • Assumed Chairman role for the Region 5 IT staff., Federal Public Defenders of the Western District of Texas
  • Completed Magnet Axiom 200 training to enhance support for end users in casework. Federal Public Defenders of the Western District of Texas
  • Within three months with the company, successfully deployed over 30 new systems, ensuring seamless integration and optimal performance. Federal Public Defenders of New Mexico
  • Efficiently managed the lifecycle process by properly disposing of outdated systems, contributing to up-to-date IT infrastructure. Federal Public Defenders of New Mexico
  • Assumed Custodial Officer position and conducted a comprehensive inventory of all IT equipment, ensuring accurate tracking and management of assets. Federal Public Defenders of New Mexico
  • Key role in enhancing the Trouble Ticketing System to ensure timely resolution of IT issues and improve overall user satisfaction. Federal Public Defenders of New Mexico
  • Successfully facilitated support for over 400 users, resolving more than 300 trouble tickets related to desktop, printer, and networking issues, enhancing overall user satisfaction and operation efficiency. United States Army
  • Administered and maintained a Command Post Node network within an Active Directory environment, effectively managing both unclassified and classified networks to ensure secure and reliable communication. United States Army
  • Completed 4 years of service at Fort Bliss for contributing to mission success by ensuring reliable IT support, during critical operations and training exercises. United States Army
  • Trained soldiers with essential IT related skills to increase efficiency in operations. United States Army
  • Received the Army Achievement Medal. United States Army
  • Earned the Army Commendation Medal (ARCOM) for exhibiting consistent acts of meritorious service. United States Army
  • Collaborated as part of a three person team to successfully deploy over 60 computers with a standardized Windows 10 image. United States Army
  • Set up seven Xerox WorkCentre printers, ensuring functionality and readiness for end users. United States Army
  • Oversaw the management of the communications closet, including patching cables and installing an LGU+ switch, enabling secure and efficient credit/debit card transactions for the 106th Medical Detachment. United States Army

Timeline

Assistant Computer Systems Administrator

Federal Public Defenders of the Western District of Texas
11.2023 - Current

CompTIA Security+ - SY0-701

New Horizons
09.2023 - 09.2023

Assistant Computer Systems Administrator

Federal Public Defenders of New Mexico
04.2022 - 11.2023

CompTIA Network+ - 007 Course

Gooding Instructional Facility
02.2019 - 02.2019

Systems Administrator/ IT Helpdesk

United States Army
08.2018 - 04.2022

Systems Administrator/ IT Helpdesk

United States Army
04.2017 - 08.2018

Advanced Individual Training - Information Technology Specialist

US Army Signal School
05.2016 - 04.2017

CompTIA A+ - 801-802 Course

Valley Vocational Technical School
09.2014 - 06.2015

High School Diploma -

Stuarts Draft High School
05.2012 - 06.2016

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Ethan BernierSystem Administrator