Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Ethan Cano

Garland,TX

Summary

Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.

Overview

1
1
year of professional experience

Work History

Barista

Wow! Donuts & Drip
07.2024 - 11.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Barista

Scooter's Coffee
06.2023 - 06.2024
  • Executed efficient closing procedures.
  • Crafted all menu beverages.
  • Executed efficient food preparation techniques.
  • Maintained inventory of food and dairy products.
  • Reconciled cash at shift's end.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Education

High school diploma -

Garland High School
Garland, TX
05.2023

Skills

  • Customer service
  • Barista Experience
  • Upselling
  • Team player
  • Friendly and outgoing
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Order taking
  • Cash register operation / POS systems
  • Safe food handling
  • Beverage preparation
  • Safe food handling practices

Hobbies and Interests

Love playing the guitar

Personal Information

Work Permit: Authorized to work in the US for any employer.

Timeline

Barista

Wow! Donuts & Drip
07.2024 - 11.2024

Barista

Scooter's Coffee
06.2023 - 06.2024

High school diploma -

Garland High School

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Ethan Cano