- Avid Reader
- Cooking
- Video Gaming
- Historical Exploration
- Crafting and DIY Projects
- Digital Art and Animation
- Music
Ethan Chaplinski
Flushing
Summary
Friendly and enthusiastic this professional promotes 5 years of retail sales and customer service success. Cleans and sanitizes all surfaces in alignment with policies and follows PPE guidelines to safeguard employees and patrons. Operates POS systems to process ticket sales transactions and communicates with patrons to provide superior service and assistance.
Experienced with managing ticket sales and customer service in busy environment. Utilizes strong communication and multitasking skills to ensure customer satisfaction and smooth operations. Knowledge of event coordination and resolving customer inquiries effectively.
Professional with commitment to providing excellent customer service in high-traffic environments. Proven experience in managing ticket sales and resolving customer inquiries efficiently. Reliable team player with strong focus on achieving results and adapting to changing needs. Skilled in multitasking, communication, and problem-solving.
Overview
5
5
years of professional experience
Work History
BOX OFFICE ATTENDANT
Lyman Center
New Haven, CT
10.2022 - 05.2025
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer.
- Resolved customer complaints with a calm and professional demeanor.
- Followed all company policies regarding handling of coupons, gift cards, and returns.
- Liaised with the management team regarding any operational issues or shortages at the checkout area.
- Worked as an Usher during performances
- Managed ticket sales and distribution processes for events, ensuring smooth operations.
- Provided customer service support, addressing inquiries and resolving issues promptly.
CASHIER
Harvest Bakery
Bristol, CT
06.2020 - 05.2025
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Adhered to cash handling policies and procedures.
- Greeted customers with prompt and friendly service.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
- Maintained knowledge of current products and proper pricing.
- Followed all company policies regarding handling of coupons, gift cards, and returns.
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
CAMP COUNSELOR
YMCA Camp Sloper
Southington, CT
06.2020 - 08.2024
- Planned team sports, games and crafts events to entertain campers.
- Supervised campers, creating positive and nurturing camp experiences for individual participants.
- Demonstrated healthy and positive behaviors to inspire young individuals.
- Used positive reinforcement to encourage appropriate behavior.
- Served as group leader to 12 campers.
- Collaborated with head counselor during core learning times to help campers with age-appropriate activities.
- Attended staff meetings to discuss curriculum and new activities for future implementation.
- Upheld safety procedures and all other necessary health protocols before, during and post-camp.
- Communicated and documented children's absences, injuries and incidents according to policies and procedures.
- Supervised daily activities for diverse groups, ensuring safety and engagement.
- Developed and implemented creative recreational programs to enhance camper experiences.
Education
HIGH SCHOOL DIPLOMA -
Bristol Central High School
Bristol, CT06-2022
Skills
- Customer Transactions
- Staff Supervision
- Merchandise Restocking
- Non-Verbal Communication
- Excellent Communication
- Multitasking
- Cleanliness
- Creative Thinking
- Relationship Building
- Honest and Dependable
- Active Listening
- Continuous Improvement
- Reliable and Responsible
- Self Motivation
- Patience and empathy
- Goal oriented
- Reliability and punctuality
- Teamwork orientation
- Cash handling expertise
- Flexible schedule
- Initiative-taking
Interests
Timeline
BOX OFFICE ATTENDANT
Lyman Center
10.2022 - 05.2025
CASHIER
Harvest Bakery
06.2020 - 05.2025
CAMP COUNSELOR
YMCA Camp Sloper
06.2020 - 08.2024
HIGH SCHOOL DIPLOMA -
Bristol Central High School