Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ethan Chomoa

Grand Rapids,MI

Summary

Adaptable network support professional with a background in help desk and network administration. Known for effective communication, team collaboration, and solution-focused problem solving. Experienced in resolving incidents, documenting procedures, and supporting network improvements. A drive to maintain an environment with minimal downtime.

Overview

4
4
years of professional experience

Work History

Level 2 Network Administrator

I3 Business Solutions
Grand Rapids, MI
02.2025 - Current
  • Collaborated with technical teams to implement network improvements and resolve infrastructure issues.
  • Assisted clients to plan and implement changes to maintain business environment
  • Documented network changes, configurations, and support procedures for consistent operations.
  • Administered network infrastructure, including routers, switches, firewalls, and VPN connectivity.
  • Served as a liaison between our clients and the technical team to ensure that expectations were met and executed

Level 1 Help Desk Technician

I3 Business Solutions
Grand Rapids, MI
02.2023 - 02.2025
  • Resolved hardware, software, and network incidents through remote troubleshooting and ticketing systems.
  • Installed, updated, and configured desktop systems, printers, and standard business applications.
  • Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
  • Documented support interactions for future reference.

Education

Bachelor of Science - Computer Science

Grand Valley State University
Allendale, MI
12-2022

Skills

  • Network troubleshooting
  • Technical support
  • Performance optimization
  • Effective communication
  • Active Directory/ Entra/ Hybrid management
  • New technology integration
  • Permissions and Access control
  • Application configuration

Interests

Rock climbing

Backpacking / Camping

Trying new things (music, food, culture)

Disc golf

Timeline

Level 2 Network Administrator

I3 Business Solutions
02.2025 - Current

Level 1 Help Desk Technician

I3 Business Solutions
02.2023 - 02.2025

Bachelor of Science - Computer Science

Grand Valley State University

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