Ethan Crow
Willard
Summary
Knowledgeable Security Supervisor with background in overseeing security operations and ensuring safety of personnel and property. Proven ability to manage emergency situations and implement effective security protocols. Demonstrated leadership and communication skills in training and supervising security teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Supervisor
Great Wolf Lodge
01.2024 - Current
- Assist Security Manager with daily paperwork review and follow up
- DAR's, timecard review, incident reports from previous day
- Complete inspections of security equipment for operational status, report or repair equipment not meeting operational standards
- Foot patrol of the interior and perimeter of the lodge to observe and identify potential security and safety risks or undesirable conditions
- Evaluate situations and make logical decisions on how to proceed and direct work
- Maintain order in the lodge, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner
- Handle undesired conduct, violations of lodge policy and civil laws as warranted for the security and safety of lodge guests, pack members, patrons and property
- Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the manager on duty; report any alarms similarly
- Complete daily reports and incident reports
- Administer CPR and First Aid as needed
- Supervise shift operations and all investigations conducted on shift, follow up on all investigations until complete
- Promote a positive lodge guest experience
- Perform all supportive functions of a Security Officer
- Make recommendations and assist in decision making regarding staffing levels and disciplinary action of department pack members
- Maintain key issuance procedures using KeyWatcher System, Salto System, and contractor sign out procedures
- Maintain the operation of the security department in the absence of the Security Manager, this will include on call times when the Security Manager is on vacation
- Perform other duties as assigned by the Security Manager, such as making schedules, helping other departments
- Making MOD calls when needed
Security Attendant
Great Wolf Lodge
10.2022 - 01.2024
- Respond to alarms by investigating and assessing situation
- Monitored and authorized contractor and vendor entrance to building to keep property secure
- Participated in testing of facility’s fire and emergency response preparedness plans
- Investigated suspicious activity and logged accordingly per investigation
- Patrolled premises regularly to maintain order and establish security presence
- Monitored camera systems and report any suspicious activity
- Served as MOD during overnight security shifts
- Collect Incident reports from the team, proofread, provide feedback, and summit them to (RMS)
- Trainer for the security team
- Track and provide updates on call times, L&F items returned, and incident reports summited to the team monthly
Retail Attendant
Great Wolf Lodge
05.2022 - 10.2022
- Communicates with guests to assist in purchasing decisions
- Provides outstanding customer service and engage in suggestive selling
- Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
- Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service
- Assists in other retail outlets as needed
Education
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ04-2029
High School Diploma -
Townsend Community School
Catalia, OH06-2018
Skills
- Team leadership
- CCTV monitoring
- Security personnel training
- Safety and security procedures
- CCTV experience
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Surveillance
- Policy enforcement
Accomplishments
- Supervised 5 security guards and officers.
- Achieved Key control by introducing Keywatcher to PMs.
- Recruited and trained 7 new staff members in effective security measures and guard techniques.
- Won PMOM Finalist in June, 2022
- Won PMOM Finalist in December, 2022
- Implemented KeyWatcher for overall lodge PMs to reduce loss of revenue on Saltos.
- Created a new checklist for the department to help create less paper waste.
- Implementing Reftab for devices.
- Chargerback implementation
- Medallia Resolution
- Understanding Incident reporting.
- Helped implement TrackTik in July 2024.
Certification
- CPR/AED/Oxygen Certification
- Certified Lodging Security Officer (CLSO) AHLEI March, 2024
- Certified Hospitality Supervisor AHLEI May, 2024
- Armed Private Security OPOTA, November 2024
Timeline
Security Supervisor
Great Wolf Lodge
01.2024 - Current
Security Attendant
Great Wolf Lodge
10.2022 - 01.2024
Retail Attendant
Great Wolf Lodge
05.2022 - 10.2022
- CPR/AED/Oxygen Certification
- Certified Lodging Security Officer (CLSO) AHLEI March, 2024
- Certified Hospitality Supervisor AHLEI May, 2024
- Armed Private Security OPOTA, November 2024
Bachelor of Science - Criminal Justice
Grand Canyon University
High School Diploma -
Townsend Community School
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