Ethan Cushing-Chase
Bristow,VA
Summary
Driven Assistant Manager with proven track record at Street Guys Hospitality, enhancing operational efficiency and customer satisfaction. Excelled in operations management and staff supervision, significantly boosting sales growth and team performance. Skilled in employee performance evaluations and fostering customer rapport, demonstrating a keen ability to meet and exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Street Guys Hospitality
01.2022 - Current
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Johnny Pistolas
04.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Consultant
Dulles Motor Cars
04.2020 - 04.2021
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest automotive innovations and technological advancements through continuous training.
Automotive Technician
Pohanka Chevrolet Chantilly
02.2019 - 04.2020
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Associate of Science - Automotive Technology
Northern Virginia Community College
Annandale, VA09.2021
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Operations Management
- Cost Reduction
- Product and service knowledge
- Staff Supervision
- Customer rapport
- Compliance understanding
- Sales Growth
- Business Administration
- Staff Training and Development
- Security team management
Timeline
Assistant Manager
Street Guys Hospitality
01.2022 - Current
Assistant Manager
Johnny Pistolas
04.2021 - 01.2022
Sales Consultant
Dulles Motor Cars
04.2020 - 04.2021
Automotive Technician
Pohanka Chevrolet Chantilly
02.2019 - 04.2020
Associate of Science - Automotive Technology
Northern Virginia Community College
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