Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Dennie

Clovis ,NM

Summary

Dynamic Assistant Manager with a proven track record at IHOP, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved guest satisfaction. Skilled in financial oversight and problem-solving, driving profitability while fostering a collaborative work environment.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Cotton Patch Cafe
Clovis NM
05.2021 - Current
  • Assisted in training and onboarding new team members to ensure operational efficiency.
  • Coordinated daily staff schedules to optimize service delivery and employee coverage.
  • Implemented inventory management procedures, reducing waste and improving stock availability.
  • Monitored customer feedback to enhance service quality and guest satisfaction levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

IHOP
Clovis
01.2017 - 05.2022

Moved up from cook to shift lead to assistant. I was my GM right hand man. Helped with budgets, inventory, truck ordering, and operating procedures. Eventually got moved up to GM shortly after

General Manager

IHOP
Clovis, NM
03.2017 - 05.2021
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Implemented training programs to enhance team performance and service quality.
  • Analyzed sales data to identify trends and optimize menu offerings.
  • Managed inventory levels to reduce waste and improve cost efficiency.
  • Led staff meetings to communicate goals, address concerns, and foster teamwork.
  • Oversaw compliance with health and safety regulations, maintaining a clean environment.

Cook

IHOP
Clovis NM
04.2014 - 01.2017
  • Prepared and cooked menu items following established recipes and quality standards.
  • Ensured kitchen cleanliness and compliance with safety regulations.
  • Operated kitchen equipment, maintaining proper usage protocols for efficiency.
  • Trained new staff on cooking techniques and kitchen procedures.
  • Helped with inventory on Sundays wouldn’t mind coming in on days off to help staff or the restaurant

Education

High School Diploma -

Clovis High School
Clovis, NM
05.2012

Skills

Customer service

Money handling

Team leadership

Decision-making

Problem solving

Interests in building profits/ sales

Teamwork

Timeline

Assistant Manager

Cotton Patch Cafe
05.2021 - Current

General Manager

IHOP
03.2017 - 05.2021

Assistant Manager

IHOP
01.2017 - 05.2022

Cook

IHOP
04.2014 - 01.2017

High School Diploma -

Clovis High School
Ethan Dennie