Ethan DiSantis
Knoxville,TN
Summary
Hardworking person with proven relationship-building and time management skills in fast-paced workplace environments. Successful at satisfying customers of all calibers with accuracy and impeccable people skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Talented Inside Sales Rep. successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Optimum Logistic Solutions
02.2022 - Current
- Answered customers' questions regarding services, prices, and availability.
- Maintained up-to-date knowledge of available services to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices, terms of sales and service agreements.
- Answered customers' questions regarding products, prices, and availability.
Server
Longhorn Steakhouse
06.2021 - Current
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Collaborated with host, bus person and cook to serve up food and beverage options.
Server
Calhouns
08.2020 - 12.2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Collaborated with host, bus person and cook to serve up food and beverage options.
Server and Cook
Waffle House
06.2019 - 08.2020
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Grilled and deep fried various foods, including meats, potatoes and fish.
Education
High School Diploma -
Science Hill High School
Johnson City, TN05.2019
Skills
- Customer service
- Email and Phone Etiquette
- Cheerful and Energetic
- Relationship management
- Service prioritization
- Quality control
- Account Acquisition
- Opportunity Identification
- Relationship Building
- Cold Calling Expertise
Timeline
Inside Sales Representative
Optimum Logistic Solutions
02.2022 - Current
Server
Longhorn Steakhouse
06.2021 - Current
Server
Calhouns
08.2020 - 12.2020
Server and Cook
Waffle House
06.2019 - 08.2020
High School Diploma -
Science Hill High School
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