Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Fratz

ACCIDENT,MD

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Mountain State Brewery. Proven ability to enhance guest engagement and satisfaction while managing multiple tasks efficiently. Experienced in cash handling and team collaboration, ensuring operational excellence and a positive environment for both guests and colleagues.

Overview

3
3
years of professional experience

Work History

Server

Mountain State Brewery
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

12B Combat Engineer

US Army Reserve
01.2023 - Current
  • Strengthened team communication with clear and concise briefings on mission objectives and situational updates.
  • Collaborated closely with intelligence assets for accurate threat assessment leading to safer routes for vehicle movement throughout areas of operation.
  • Increased operational readiness by maintaining equipment, ensuring functionality, and adhering to safety protocols.
  • Ensured timely completion of projects by effectively managing resources and personnel during construction tasks.

Property Management Assistant

Mountain Maryland Property Management
03.2022 - 09.2023
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Education

Associate of Science - Physical Therapy Assistant

Allegany College of Maryland
Cumberland, MD
08-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Memory retention
  • Team collaboration
  • Physical fitness
  • Demolitions expertise

Timeline

Server

Mountain State Brewery
01.2024 - Current

12B Combat Engineer

US Army Reserve
01.2023 - Current

Property Management Assistant

Mountain Maryland Property Management
03.2022 - 09.2023

Associate of Science - Physical Therapy Assistant

Allegany College of Maryland

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Ethan Fratz