Ethan Fredericks
Mississauga,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Manager
Munch Protein Food
Murfreesboro, Tennessee
05.2025 - 08.2026
- Assisted in managing daily operations of protein food production.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated inventory management and product ordering processes.
- Implemented procedures for efficient product storage and handling.
- Monitored compliance with health regulations in food handling areas.
- Supported team training on food safety and quality standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Water /Assistant Bartender
Pounders Pub & Grill
Wellington, Ontario
08.2024 - 05.2025
- Engaged with customers to provide personalized service and tailored drink recommendations, enhancing overall guest experience.
- Assisted bartenders in crafting and serving diverse drink selections.
- Maintained cleanliness and organization of bar area and equipment to ensure efficient service and uphold hygiene standards.
- Cleaned glassware, utensils, and bar tools to maintain sanitation standards.
- Wiped down and organized workstations for cleanliness and efficiency between shifts by wiping down surfaces, sanitizing equipment and disposing of trash properly.
- Responded promptly to customer inquiries, complaints, and requests for assistance, fostering positive guest relations.
- Ensured legal compliance by checking identification of patrons of customers to ensure they met legal drinking age.
- Followed health and safety guidelines to ensure a secure work environment.
- Ensured compliance with health and safety regulations in all areas of service.
Water /Cashier Team Lead
Munch Protein Food
Murfreesboro, Tennessee
01.2023 - 08.2024
- Trained new cashiers on company policies and customer service standards.
- Managed daily cash flow and reconciled registers at shift end.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Performed daily opening and closing procedures for the register area.
- Assisted customers with locating items within the store when requested.
Education
High School Diploma -
Home Life Learning
Tennessee08-2024
Skills
- Food safety compliance
- Inventory management
- Operational management
- Team training
- Customer service
- Conflict resolution
- Employee performance evaluation
Certification
- Smart Serve Aug 2025
Timeline
Assistant Manager
Munch Protein Food
05.2025 - 08.2026
Water /Assistant Bartender
Pounders Pub & Grill
08.2024 - 05.2025
Water /Cashier Team Lead
Munch Protein Food
01.2023 - 08.2024
High School Diploma -
Home Life Learning