Ethan Garcia
San Antonio,TX
Summary
Experienced with evaluating property and casualty claims to determine appropriate settlements. Utilizes exceptional analytical skills and attention to detail to ensure fair and accurate assessments. Track record of effective communication and negotiation, fostering trust and resolution in high-stakes situations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Insurance Adjuster
USAA
01.2025 - 08.2025
- Handled residential property damage claims for USAA members with a focus on accuracy, empathy, and timely resolution. Conducted field and virtual inspections to assess damages caused by wind, hail, water, and other covered perils. Also, reviewed and interpreted homeowner policies to determine applicable coverage. Collaborated with contractors, restoration vendors, engineers, and internal teams to ensure fair claim settlements.
- Managed a caseload of 40-60 active claims while meeting strict deadlines and performance benchmarks.
- Created detailed repair estimates using Xactimate and ensured accuracy in scope and pricing.
- Guided members through the claims process, providing regular updates and clear communication to enhance customer satisfaction.
- Negotiated with contractors and public adjusters to resolve disputes and reach fair settlements.
- Maintained compliance with state regulations and internal guidelines while upholding USAA’s service standards.
- Achieved consistently high customer satisfaction scores (CSAT) and cycle time metrics.
Property Claims Adjuster
Allcat Claims Service, LLC
01.2022 - 01.2025
- The main roles I have are to provide great customer service to our members. Also, to learn different systems and estimating tools to adjust and provide coverage to our members.
- Delivered empathetic, high-quality customer service to USAA members navigating property and casualty claims during natural disasters.
- Mastered multiple claims systems and estimating tools to accurately assess damages, determine coverage, and expedite claim resolutions.
- Handled high call volumes with professionalism, often managing consecutive calls during peak disaster response periods.
- Consistently demonstrated reliability and resilience, working extended shifts of up to 72 hours per week to support members in crisis.
- Recognized for strong performance and leadership potential, earning two promotions within the first two months of employment.
- Allcat Claims Service, LLC is a third party adjusting team that assist with USAA claims for natural disasters.
Overnight Stocker / Backroom
Walmart
11.2020 - 01.2022
- Supported daily store operations by managing inventory flow from backroom to sales floor, ensuring shelves were fully stocked, organized, and ready for customers. Utilized POS and inventory management systems to track product counts, maintain accuracy, and support smooth merchandising operations. Recognized for adaptability and reliability across multiple departments.
- Efficiently stocked and replenished merchandise on the sales floor within tight time-frames, ensuring older product moved out before new shipments.
- Maintained accurate inventory levels using POS and backroom systems, making adjustments to reflect real-time stock changes.
- Promoted from part-time to full-time within three months based on performance, reliability, and ability to take on additional responsibilities.
- Consistently assigned to the store’s most demanding departments, demonstrating dependability and strong work ethic.
- Cross-trained across multiple departments, providing flexible support wherever needed to maintain smooth operations.
Cashier/Sales Associate/Stocker
Texas Thrift Store
08.2020 - 11.2020
- My daily task at Texas Thrift were cleaning the sales floor while working a register and stocking every other day. The fast-paced environment of a thrift store has its challenges but being able to adapt and overcome this is one of my biggest goals.
Sales Clerk/Cashier
SeaWorld Parks & Entertainment
02.2020 - 06.2020
- The main roles of this position are to be able to provided great customer service. Also learn how to operate different POS systems to make sales to the customer and also learn how to put up various merchandise.
- Goals:
- Being able to use and learn a POS system quickly.
- Learning about what sells and what doesn't
Education
High school diploma -
Southwest High School
San Antonio, TX06.2020
Skills
- Assembly line proficiency
- Professional phone communication
- Solid foundation in basic math principles
- Warehouse Experience
- Prioritization and scheduling
- Customer-focused retail sales
- Proficient in cash transactions
- Customer service (5 years)
- Freight Experience
- Strong interpersonal skills
- Effective under pressure
- Effective team collaboration
- Thrive in high-pressure environments
- Communication skills (5 years)
- Inventory optimization
- Experienced with point-of-sale technology
- Effective team contributor
- Customer service in grocery retail
- Night audit
- Efficient loading and unloading
- Efficient pallet jack handling
- Consistent dependability
- Stock management skills
- Xactimate software experience
- Two years in call center operations
- Proficient in retail mathematical calculations
- Cash register (5 years)
Certification
- Property & Casualty License
- Driver's License
- TABC Certification August 2025 to August 2027
Languages
English
Timeline
Property Insurance Adjuster
USAA
01.2025 - 08.2025
Property Claims Adjuster
Allcat Claims Service, LLC
01.2022 - 01.2025
Overnight Stocker / Backroom
Walmart
11.2020 - 01.2022
Cashier/Sales Associate/Stocker
Texas Thrift Store
08.2020 - 11.2020
Sales Clerk/Cashier
SeaWorld Parks & Entertainment
02.2020 - 06.2020
High school diploma -
Southwest High School