Ethan Gillette
Panama City Beach,FL
Summary
Multi-talented Retail Store Manager with experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, customers and home office.
Overview
7
7
years of professional experience
Work History
Assistant Manager
YETI Coolers
10.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
First Assistant Manager
Zumiez
07.2017 - 10.2022
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Coached and managed performance for store associates and developed bench of talented workers
- Stayed current with all store initiatives and communications, sharing with associates as required
- Attended store walkthroughs with management team and followed-up on directives and recommendations
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Supported store manager by implementing directives, coaching employees and resolving front-line issues
- Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits
- Minimized shrinkage and product loss by effectively managing inventory controls
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Organized schedules, workflows and shift coverage to meet expected business demands
- Completed inventory audits to identify losses and project demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Increasing level of responsibility through promotion from sales to management.
Education
High School Diploma -
Coppell High School
Coppell, TX05.2017
Skills
- Sales monitoring
- Retail operations management
- Merchandising
- Staff development
- Product and service knowledge
- Team motivation
- Staff Supervision
- Customer Service
- Retail Operations Management
Timeline
Assistant Manager
YETI Coolers
10.2022 - 07.2024
First Assistant Manager
Zumiez
07.2017 - 10.2022
High School Diploma -
Coppell High School
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