Ethan Guintu
Prosper
Summary
Accomplished Server at Gloria's Latin Cuisine, adept in exceptional customer service and cash handling, excelled in enhancing guest satisfaction and sales through meticulous attention to detail and upselling techniques. Demonstrated strong work ethic by consistently meeting performance goals, fostering team collaboration, and training new staff, significantly raising team performance.
Overview
6
6
years of professional experience
Work History
Server
Gloria's Latin Cuisine
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Royal Affairs Ballroom
10.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
No Degree - Business
University of Arkansas
Fayetteville, AR05-2026
No Degree - Marketing
Collin College
Celina, TX05-2026
No Degree - Marketing
University of North Texas
Denton, TX05-2026
High School Diploma -
Prosper High School
Prosper05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Memory retention
- Safe food handling
- Menu memorization
- Team collaboration
- Order accuracy
- Performance improvement
Languages
Spanish
Limited Working
Interests
- Gym Workouts
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Server
Gloria's Latin Cuisine
05.2023 - Current
Server
Royal Affairs Ballroom
10.2018 - 03.2020
No Degree - Business
University of Arkansas
No Degree - Marketing
Collin College
No Degree - Marketing
University of North Texas
High School Diploma -
Prosper High School
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