Ethan Guptill
South Paris,ME
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Service Advisor
VIP Tire Service
South Portland, Maine
12.2024 - Current
- Explained estimates, recommendations, and timelines to customers clearly.
- Resolved customer complaints in an efficient and courteous manner.
- Communicated parts needs and repair updates between technicians and customers.
- Wrote repair orders and service notes for incoming vehicles.
Retail Service Specialist
O'Reilly Auto Parts
Auburn, ME
04.2023 - 11.2024
- Supported O'Reilly Auto Parts customers with parts lookup and fitment guidance at the counter.
- Processed sales transactions using a point-of-sale system, ensuring accurate cash handling.
- Picked special orders and coordinated customer pickups, enhancing order fulfillment experience.
- Handled returns, exchanges, and warranty paperwork in compliance with company policies, maintaining customer satisfaction.
Education
High School Diploma -
Lewiston High School
Lewiston, ME06-2024
Skills
- Customer retention
- Sales expertise
- Automotive knowledge
- Quality control
- Workflow management
- Attention to detail
- Listening skills
- Effective communication
- Conflict resolution
- Team collaboration
- Multitasking
- Goal-oriented mindset
- Strong work ethic
Affiliations
- Jacob Perry Racing MRS Modified Crew Member/Spotter APR 2026-Present
- Varney Racing PASS Super Late Model Crew Member APR 2023-Present
- Guptill Motorsports Crate Modified Driver/Race Engineer JUL 2021-Present
Timeline
Service Advisor
VIP Tire Service
12.2024 - Current
Retail Service Specialist
O'Reilly Auto Parts
04.2023 - 11.2024
High School Diploma -
Lewiston High School