Ethan Hart
Gillett,PA
Summary
Results-driven professional with a strong background in customer service, team leadership, and problem-solving. Proven ability to enhance service delivery and resolve conflicts effectively, contributing to improved client satisfaction and operational efficiency while developing advanced skills in automotive repair environment, specializing in vehicle restoration and repair. Demonstrates proficiency in implementing solutions, and ensuring quality control. Seeking position where these problem-solving and technical skills can be applied.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Garage Force Of The Twin Tiers
2025.05 - Current
- Assisted in daily operations to ensure efficient project execution.
- Coordinated team schedules to optimize resource allocation and workflow.
- Supported management in resolving customer inquiries and issues promptly.
- Trained new staff on company policies and operational procedures effectively.
- Implemented inventory management practices to maintain stock accuracy.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Contributed to marketing efforts by promoting services through social media channels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Body Shop Technician Student
Northern Tier Career Center
2023.09 - 2025.05
- Performed body repairs on vehicles, ensuring adherence to safety and quality standards.
- Operated paint mixing systems to achieve accurate color matching for vehicle finishes.
- Collaborated with team members to optimize workflow efficiency in repair processes.
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Increased work efficiency by keeping tools organized, clean, and in proper working order.
- Maintained a high standard of professionalism in all interactions with customers, colleagues, and supervisors, contributing to a positive work environment.
- Stayed current on industry trends and advancements in repair techniques through continuous professional development.
- Reduced waste materials during repair process through careful evaluation of part usage and recycling efforts.
- Replaced and repaired vehicle parts according to work order instructions.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Prepared surfaces for priming, painting and refinishing.
- Used welding and cutting tools to repair metal body parts.
- Applied sealants, caulks and rust preventatives to protect body and paint.
Education
High School Diploma -
Troy Senior High
Troy. PA2025-05
Skills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Staff supervision
- Customer relations
- Customer service and satisfaction
- Sanding techniques
- Color matching
- Plastic repair
- Collision repair
- Vehicle disassembly
Certification
- CPM - Certified Professional Manager
Timeline
Assistant Manager
Garage Force Of The Twin Tiers
2025.05 - Current
Body Shop Technician Student
Northern Tier Career Center
2023.09 - 2025.05
High School Diploma -
Troy Senior High