Ethan Henderson
Mesa,AZ
Summary
Results-driven Regional Manager with expertise in operations, customer service, and staff training. Proven record in implementing cost-saving initiatives and boosting regional sales, ensuring optimal performance across multiple locations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Manager
Black Rock Coffee Bar
02.2024 - Current
- Oversaw daily operations to ensure optimal performance and customer satisfaction across multiple locations.
- Implemented cost-saving initiatives, resulting in improved profitability across all managed outlets.
- Coordinated inventory management processes, reducing waste and ensuring product availability at all times.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Store Manager
Black Rock Coffee Bar
01.2022 - 02.2024
- Oversaw daily operations to ensure exceptional customer service and store performance.
- Trained and mentored staff on product knowledge and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, enhancing satisfaction and retention rates.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
Black Rock Coffee Bar
08.2021 - 01.2022
- Assisted in managing daily operations and workflow efficiency.
- Supported training initiatives for new team members to enhance performance.
- Monitored inventory levels and facilitated timely replenishment of supplies.
- Resolved customer inquiries and issues, enhancing overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Barista
Black Rock Coffee Bar
06.2020 - 08.2021
- Prepared and served high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Engaged with customers to provide a welcoming atmosphere and enhance overall experience.
- Operated espresso machines and other brewing equipment efficiently to meet high-volume demand.
- Implemented suggestions for menu improvements based on customer feedback, enhancing product offerings.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma -
Skyline High School
Mesa, AZSkills
- Customer service
- Operations
- Staff training and development
- Strategic planning
- Budget management
- Financial management
- Goals and performance
- Leadership skills
- Decision-making
Certification
Food Manager Certification
Timeline
Regional Manager
Black Rock Coffee Bar
02.2024 - Current
Store Manager
Black Rock Coffee Bar
01.2022 - 02.2024
Assistant Manager
Black Rock Coffee Bar
08.2021 - 01.2022
Barista
Black Rock Coffee Bar
06.2020 - 08.2021
High School Diploma -
Skyline High School