Ethan Hinterman
Sandy,UT
Summary
Dynamic and results-driven professional with extensive experience at Freddy's Frozen Custard and Steakburgers. Proven track record in enhancing customer satisfaction and reducing turnover through effective staff training and development. Skilled in team leadership and complex problem-solving, consistently fostering a productive and engaged work environment. Earned promotion to management in under two years, recognized for initiative, results, and building strong team culture
Overview
2
2
years of professional experience
Work History
Hourly Manager
Freddy's Frozen Custard And Steakburgers
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Back/Front of House Trainer
Freddy's Frozen Custard & Steakburgers
10.2023 - 11.2024
- Reduced employee turnover by implementing effective training programs for new hires.
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
Education
Salt Lake Community College
Salt Lake City, UTUniversity of Utah
Salt Lake City, UT05-2029
High School Diploma -
Beehive Science & Technology Academy
Sandy05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
Accomplishments
- Collaborated with team of Front/Back of house team members To win a speed of service compition company wide
Timeline
Hourly Manager
Freddy's Frozen Custard And Steakburgers
11.2024 - Current
Back/Front of House Trainer
Freddy's Frozen Custard & Steakburgers
10.2023 - 11.2024
Salt Lake Community College
University of Utah
High School Diploma -
Beehive Science & Technology Academy
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