Yuliza Rosas Magadan

• Led daily operations to maintain high-quality service and product standards.
• Trained and mentored staff to enhance team performance and customer engagement.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Developed employee schedules to ensure adequate coverage during peak hours.
• Developed detailed plans based on broad guidance and direction.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enhanced customer satisfaction through effective conflict resolution and feedback collection.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Counted the cash registers and the our bank drawer/safe.
• Made cash orders.
• Placed order for ice cream deliveries.
• Inventory manager.
• Training manager, trained new hires and managers.
• Trainer for new locations we have opened
• Processed incoming and outgoing mail and packages.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters.
• Input data into spreadsheets and databases.
• Achieved high level of customer service.
• Received my ServSafe certification.

• Assisted members with inquiries, ensuring a welcoming and informative environment.
• Maintained cleanliness and organization of gym equipment and facilities to enhance member experience.
• Conducted regular inventory checks on supplies, ensuring availability for daily operations.
• Collaborated with team members to execute promotional events, increasing member engagement.
• Demonstrated gym equipment usage to new members, fostering confidence in their fitness journey.
• Monitored facility safety protocols, reporting issues promptly to maintain a secure environment.
• Trained new staff on operational procedures and customer service standards for consistency.
• Implemented feedback systems to gather member insights, driving improvements in services offered.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Trained new team members by relaying information on company procedures and safety requirements.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Edited documents to keep company materials free of grammar errors.
• Assisted with onboarding of new employees.
• Compiled and analyzed data to produce reports.
• Edited and proofread documents for accuracy and completeness.
• Utilized office management software to record and track customer information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Input data into spreadsheets and databases.
• Reduced wait times for customers by implementing more efficient checkout process.
• Achieved high level of customer service with thorough product knowledge and attentive assistance.

Took a business and a financial class.

Took an early childhood development class where i Got to work with kids and teach them plan lessons/ do the lessons with them.