- Documenting and sharing travel experiences
- Food Tourism
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
Lakessia Collins
Houston,Texas
Summary
Hourly manager with customer service, team leadership, and shift scheduling experience. Known for resolving conflict, managing time well, and keeping front- and back-of-house operations running smoothly.
Overview
2
2
years of professional experience
Work History
Hourly Manager
Stick Talk Cajun Hibachi
Houston, TX
11.2025 - Current
- Supervised staff schedules, task assignments, and shift coverage for consistent performance.
- Monitored food quality, presentation, and order accuracy to support customer satisfaction.
- Resolved guest concerns promptly while maintaining professional service standards.
- Coordinated daily front- and back-of-house operations to maintain smooth service flow.
Cashier
Portillos Restaurant
Houston, TX
12.2024 - 11.2025
- Processed cash, credit, and mobile payments accurately at point-of-sale systems.
- Greeted guests promptly and entered orders with speed and attention to detail.
- Maintained register balance and resolved transaction discrepancies with supervisors.
- Supported drive-thru and front-counter service during high-volume periods.
Education
High School Diploma -
Cypress Falls
Houston, TXSkills
- Staff management
- Shift scheduling
- Staff training
- Customer service
- Team management
- Employee training
- Decision-making
- Time management
- Project management
- Project planning
- Employee development
- Onboarding
- Policy execution
- Policy implementation
- Dispute resolution
- Customer retention
- Employee evaluations
- Operational efficiency
- Problem-solving
- Health regulations
- Schedule preparation
- Policy creation
- Inventory management
- Stock control
- Staff onboarding
Interests
Timeline
Hourly Manager
Stick Talk Cajun Hibachi
11.2025 - Current
Cashier
Portillos Restaurant
12.2024 - 11.2025
High School Diploma -
Cypress Falls