Leigha Bunger
Miamisburg
Summary
Skilled in operations management and performance enhancement, I successfully trained staff and fostered a collaborative culture, resulting in improved service standards and employee engagement. Committed to driving brand loyalty and operational excellence.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Hourly Manager
Mission BBQ
04.2024 - Current
- Supervised daily operations to ensure high-quality food preparation and service standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Monitored compliance with health and safety regulations in food handling practices.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Brand Ambassador
American Eagle Outfitters, Inc
03.2023 - 04.2024
- Collaborated with marketing team to execute successful in-store events and campaigns.
- Assisted in training new ambassadors on brand standards and engagement techniques.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
High School Diploma -
Ignitia Virtual Academy
Scottsdale, AZ09-2023
No Degree - Nursing
Sinclair Community College
Dayton, OH01-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Project planning
- Performance management
Timeline
Hourly Manager
Mission BBQ
04.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
03.2023 - 04.2024
High School Diploma -
Ignitia Virtual Academy
No Degree - Nursing
Sinclair Community College