Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ethan Jimenez

Chula Vista,CA

Summary

Dedicated team leader with a strong background in customer service and conflict resolution. Enhanced customer satisfaction through effective communication and operational improvements. Maintained safety standards to foster a positive environment for staff and guests. Deliver results in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Server

Napoleone's Pizza House
San Diego, USA
07.2023 - 03.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Resolved customer inquiries and issues promptly, enhancing overall dining experience.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers efficiently and timely.
  • Trained new servers on menu items and service standards, ensuring consistent quality of service.
  • Maintained cleanliness and organization of dining area and utensils to support efficient service.

Security Professional

Allied Universal Security
San Diego, USA
09.2022 - 05.2023
  • Monitored premises to enhance safety of personnel and property against potential threats.
  • Utilized surveillance equipment to identify and document suspicious behavior, contributing to incident prevention.
  • Coordinated security operations for special events, ensuring compliance with safety protocols and effective risk management.
  • Responded promptly to incidents, coordinating with law enforcement to ensure resolution.
  • Provided friendly and professional assistance to employees, visitors and customers.

Supervisor, Park Quality

Sesame Place
San Diego, USA
01.2022 - 10.2022
  • Directed team of 20 employees in daily operations, fostering a collaborative environment.
  • Managed staff scheduling, ensuring adequate coverage during peak times and special projects to maintain service levels.
  • Conducted regular team meetings, fostering open communication and collaboration among team members.
  • Resolved customer complaints promptly, enhancing customer satisfaction and retention.
  • Developed and delivered presentations for department meetings, improving clarity of information shared.

Assistant Supervisor, Park Quality

Aquatica
San Diego, USA
05.2020 - 10.2021
  • Delegated daily tasks to team members, enhancing overall group productivity.
  • Collaborated with management to streamline operations and enhance efficiency.
  • Monitored equipment and facility cleanliness, ensuring safety standards were met.

Education

Bachelors of Arts - Criminal Justice

San Diego State University
San Diego
05-2025

High School Diploma -

Olympian High School
San Diego
06-2021

Skills

  • Customer service
  • Attention to detail
  • Team leadership
  • Cross-department collaboration
  • Conflict resolution

Languages

English

Timeline

Server

Napoleone's Pizza House
07.2023 - 03.2024

Security Professional

Allied Universal Security
09.2022 - 05.2023

Supervisor, Park Quality

Sesame Place
01.2022 - 10.2022

Assistant Supervisor, Park Quality

Aquatica
05.2020 - 10.2021

Bachelors of Arts - Criminal Justice

San Diego State University

High School Diploma -

Olympian High School
Ethan Jimenez