ETHAN JOHNSON
DAYTON
Summary
An insurance agent with experience in client consultations and policy processing. Demonstrates strong skills in regulatory compliance, risk management, and client relations, with a proven track record of maintaining high service standards. Committed to leveraging analytical skills and industry knowledge to guide clients through complex policy decisions effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
11.2024 - 05.2025
- Lead insurance policy processing and client consultations, implementing efficient workflows to enhance customer satisfaction and streamline service procedures.
- Collaborate with cross-functional teams to resolve complex insurance queries, while maintaining strong client relationships and service excellence.
- Maintain compliance requirements and upkeep accurate documentation while processing insurance questions and policy updates.
- Guide clients through complex policy decisions, providing clear explanations and comprehensive risk assessments to ensure informed choices.
Field Technician
Terminix
03.2022 - 03.2023
- Executed comprehensive account reviews and risk assessments while maintaining strict regulatory compliance and data security protocols.
- Conducted comprehensive pest inspections and treatments across residential properties, maintaining detailed documentation and implementing targeted solutions.
- Partnered with property managers to develop customized pest management plans, providing ongoing monitoring and preventive maintenance.
Customer Service Representative
Synchrony Bank
09.2021 - 03.2022
- Resolved complex customer inquiries and managed financial accounts while maintaining high satisfaction rates through empathetic communication and swift problem resolution.
- Streamlined customer service processes by implementing efficient call handling techniques, reducing average response time and improving customer retention.
- Managed sensitive financial data with precision while adhering to strict compliance protocols and maintaining accurate documentation of customer interactions.
Education
High School Diploma -
Centerville High School
Skills
- Regulatory Compliance
- Documentation Management
- Conflict Resolution
- Problem Analysis
- Safety Protocols
- Client Relations
- Data Security
- Quality Assurance
- Risk Management
- Data Entry
- Customer Support
- Customer Service
- Professionalism and ethics
Certification
- Property
- Casualty
- Life
- Accident and Health
- 7020 Florida Nonresident- All Lines Adjuster License
Timeline
Insurance Agent
State Farm
11.2024 - 05.2025
Field Technician
Terminix
03.2022 - 03.2023
Customer Service Representative
Synchrony Bank
09.2021 - 03.2022
High School Diploma -
Centerville High School
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