Ethan Kleppinger
Whitehall,PA
Summary
Results-oriented professional with a proven track record of three years in delivering dedicated customer service. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Skilled in cultivating strong client relationships through attentive communication, problem-solving, and empathy. Demonstrated proficiency in navigating complex inquiries and providing efficient solutions to enhance customer satisfaction. Recognized for consistently delivering exceptional service in fast-paced environments. Seeking to further strengthen expertise and passion for customer-centricity to make a positive contribution to a dynamic team.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Guardian Life Insurance
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, leading to positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server/Cashier
Biaggios
06.2020 - 10.2023
- Proficiently assisting in customer needs and wants
- Answering phone calls and efficiently taking orders
- Effectively addressed guest inquiries, concerns, and complaints with a professional and empathetic approach
- Process guest payments accurately and efficiently, handling cash and electronic payments with precision
- Works with fellow team members to create a positive and cohesive work atmosphere
- Actively sought feedback from guests and implemented suggestions to enhance customer service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High school or equivalent -
Northwestern Lehigh High School
06.2022
High school or equivalent -
Whitehall Coplay School District
06.2021
Skills
- Critical Thinking
- Oral and Written Communication
- Adaptability
- Teamwork
- Interpersonal Skills
- Organization
- POS system operation and payment processing
- Conflict resolution
- Attentive to detail
Timeline
Customer Service Representative
Guardian Life Insurance
10.2023 - Current
Server/Cashier
Biaggios
06.2020 - 10.2023
High school or equivalent -
Northwestern Lehigh High School
High school or equivalent -
Whitehall Coplay School District
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