Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Lankford

Louisville,KY

Summary

Proactive Supervisor and Sales Associate with extensive experience in team leadership, customer service, and workflow optimization. Successfully increased team productivity and customer satisfaction through effective problem-solving, conflict resolution, and strategic planning. Strong skills in staff management, COVID-19 compliance, and package handling, bringing a detail-oriented and efficient approach to any role. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

3
3
years of professional experience

Work History

Supervisor

UPS
04.2023 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Sales Associate

AT&T
01.2023 - 04.2023
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

COVID-19 Screener

Wildhealth
09.2022 - 01.2023
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.

Package Handler

Amazon
10.2021 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Associate of Science - Marketing

Bluegrass Community And Technical College
Lexington, KY

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Attention to Detail
  • Time Management

Timeline

Supervisor

UPS
04.2023 - 07.2024

Sales Associate

AT&T
01.2023 - 04.2023

COVID-19 Screener

Wildhealth
09.2022 - 01.2023

Package Handler

Amazon
10.2021 - 02.2022

Associate of Science - Marketing

Bluegrass Community And Technical College

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Ethan Lankford