Ethan Matmanivong
Aubrey
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Will continue to push growth and adapt to my environment.
Overview
6
6
years of professional experience
Work History
Service Advisor
Brakes Plus
Celina
08.2024 - Current
- Participated in ongoing training activities related to automotive technology advancements.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Assistant Manager
Kwik Kar
Prosper
09.2023 - 08.2024
- Draining the oil from a vehicle and replacing it to manufacturer specifications
- Topping off other fluids, including brake, power steering and windshield wiper fluid
- Inspecting the engine block and underbody for leaks and potential issues
- Checking tire pressure and filling tires with air as needed to manufacturer specifications
- Installing new car parts, such as air filters, oil filters, windshield wipers and batteries
- Lubricating moving parts as necessary, including those in the engine and wheel bearings and ensuring the engine is kept clean throughout servicing
- Diagnosing existing issues and consulting with lead mechanics on the team to address the vehicles' issues
- Creating detailed service reports for customers
- Explain services to customers and attend to their needs or concerns
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Line cook
Cheesecake factory
Frisco
01.2023 - 09.2023
- Managed stations during service hours, ensuring timely and accurate preparation of orders
- Maintained cleanliness and organization in the kitchen
- Adhered to food safety standards and practiced safe kitchen habits
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
- Garnished and arranged dishes into creative presentations.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Lead Line Cook
Cut! Cinemark
Frisco
02.2022 - 09.2022
- Clean and maintain a proper, safe work area
- Check labels and temperatures of food/poultry for further use
- Steam/boil/broil/fry/grill/ cook foods for customers
- Work and cooperate with other cooks to get food out in timely manner
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions
- Opened or closed kitchen as dictated by department scheduling
- Stored and organized ingredients into fridges and bins
- Measured ingredients for recipes and portioned servings
- Tossed waste and recyclables to promote store cleanliness and meet industry standards
- Prepared and sold food that met food quality indicators
- Planned timing of food production to coordinate with meal serving hours, preserving food quality
- Memorized restaurant recipes to accurately and quickly prepare dishes
- Utilized grills, fryers and ovens to heat food to appropriate serving temperatures
- Maintained favorable working relationships with team members, promoting productive kitchen environment
- Stocked and maintained prep stations to reduce wait times and shortages
- Prepared sauces and garnishes to add flavor to dishes
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Planned, prepared and cooked meals according to restaurant specifications.
- Collaborated with team to deliver timely service of items.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Sushi Chef/Manager
SushiBachi
Aubrey
01.2021 - 02.2022
- Prepared ingredients and cooked meals according to established recipes
- Monitored inventory levels and enforced best practices, reducing waste
- Trained cooks and food preparation workers in cooking techniques and kitchen processes
- Enforced sanitation practices to safeguard employees and patrons
- Drafted catering menus for weddings, parties and banquets
- Coordinated kitchen workflows, fostering swift service and high-quality food preparation
- Assisted with staff recruitment and training for kitchen stations and supporting roles
- Demonstrated new cooking techniques and equipment to staff
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers
- Participated in ongoing training to enhance own job skills and knowledge
- Prepped and cut raw fish, also veggies for sushi rolls
- Made sauces and took inventory of store
- Determined schedules and staff requirements necessary to prepare and plate food.
- Assembled custom sushi rolls at request of customer.
- Packaged and labeled various forms of sushi, sides and spring rolls for sale to customers.
- Sanitized counters, knives, utensils, plates and other items used in food preparation.
- Followed proper food handling techniques to ensure safety of customers.
Host
Aubrey
12.2019 - 03.2021
- Informed guests of food and drink specials, fostering smooth handoff to service staff
- Reviewed work procedures and operational problems, determining ways to improve service
- Prepared cash receipts after close, facilitating bank deposits
- Delivered and refilled beverages and addressed requests for extra condiments and place settings
- Assisted in serving guests for parties and special functions
- Observed guest needs throughout dining experience, driving high-quality service
- Closed out podium at end of shift and maintained order and organization
- Maintained clean and neat workplace and dining room area
- Engaged with guests to maximize satisfaction with food and service
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Answered phone calls to take reservations and address guest questions and concerns
- Processed phone and online orders, keeping food hot and fresh until picked up
Team Member
Wendy's
Allen
06.2019 - 11.2019
- Arrived on time for shifts and adhered to company dress code guidelines
- Assisted new employees during training sessions
- Maintained knowledge of company policies and procedures to promote productivity and safety
- Greeted customers and answered questions regarding products and promotions
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Work with other employees during shifts to maintain a good work flow
- Closed and opened the restaurant
- Grill and fry foods
- Take orders through drive thru, and or front dine in customers
Education
HIGH SCHOOL DIPLOMA -
Braswell High School
Aubrey, TX05.2021
Skills
- Leadership
- Skillful
- Communication
- Experienced
- Service scheduling
- Automotive technology
- Customer service
- Sales support
- Parts ordering
- Customer satisfaction
- Team collaboration
- Problem solving
- Quality control
- Teamwork
- Expert
- Adaptability
- Creativity
- Patience
- Time Management
Timeline
Service Advisor
Brakes Plus
08.2024 - Current
Assistant Manager
Kwik Kar
09.2023 - 08.2024
Line cook
Cheesecake factory
01.2023 - 09.2023
Lead Line Cook
Cut! Cinemark
02.2022 - 09.2022
Sushi Chef/Manager
SushiBachi
01.2021 - 02.2022
Host
12.2019 - 03.2021
Team Member
Wendy's
06.2019 - 11.2019
HIGH SCHOOL DIPLOMA -
Braswell High School