Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ethan Mauch

Jacksonville,FL

Summary

Dynamic supervisor in customer service with a proven track record in staff management and customer service excellence. Skilled in training development and inventory management. I successfully enhanced team performance and collaborated on innovative marketing strategies. Adept in problem resolution and effective communication, I foster a collaborative environment that drives operational success.

Overview

2
2
years of professional experience

Work History

Supervisor

Chick-fil-A
Jacksonville, Florida
08.2023 - Current
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained new team members on procedures and company standards.
  • Managed inventory levels and ordered supplies to maintain operational efficiency.
  • Resolved customer complaints promptly to maintain high service quality standards.
  • Implemented training programs to enhance team skills and operational knowledge.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Generated ideas and innovated social media marketing strategies for different brands and platforms.

Education

Bachelor of Arts - Marketing

University of North Florida
Jacksonville, FL
08-2025

Skills

  • Staff management
  • Customer service
  • Team building
  • Training development
  • Inventory management
  • Effective communication
  • Marketing and sales experience
  • Problem resolution
  • Coaching and mentoring
  • Experience in Microsoft, Tableau, SQL, and Klipfolio

Accomplishments

  • 4x Remarkable Futures Leadership Scholarship recipient (2021-2024)

References

References available upon request.

Timeline

Supervisor

Chick-fil-A
08.2023 - Current

Bachelor of Arts - Marketing

University of North Florida

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